Pharmacy Technician I, Call Center, North Tower Pharmacy

About the role

Department 38594 Wake Forest Baptist Medical Center - Retail Pharmacy: North Tower
Status: Full time
Benefits Eligible: Yes
Hours Per Week: 40
Schedule Details/Additional Information: Monday–Friday, 8:30 AM–5:00 PM or 9:00 AM–5:30 PM. No weekends or holidays. Work-from-home eligibility after 6 months of successful on-site performance.

Responsibilities

• Assists licensed pharmacist in technical duties related to preparation and distribution of medications
• Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances
• Aids in medication distribution tasks
• Screens phone calls and routes as needed using proper telephone and voicemail etiquette
• Aids in daily pharmacy procurement, inventory control, and outdate checking
• Completes and documents medication admission histories, as applicable at the facility level
• Performs nonsterile compounding following proper USP standards, where applicable
• Performs sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable
• Inspects all assigned medication storage areas for adherence to storage policies
• Completes and documents controlled substance removal, stocking, and wasting, where applicable
• Supports area leaders regarding goals and work assignments
• Obtains and records initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering
• Completes third-party billing functions
• May participate in quality improvement initiatives to assure the excellence of departmental services
• May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level
• Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards
• Supports area leaders regarding goals and work assignments
• May assist in obtaining immunization certification and performing immunizations for patients under the supervision of a registered pharmacist, where applicable
• Operates an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department

Requirements

• High School Diploma or GED equivalent
• Registration or licensure with state board of pharmacy per state of employment requirements
• Certification / Registration / License: Must receive certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT) within 18 months from start date, or sooner if in more stringent state

Qualifications

• Noworkexperience required
• Knowledge / Skills / Abilities: Excellent verbal and written communication skills, proven skills in working effectively with multiple departments and matrix organizational structures, strong ability to influence and develop others to move toward common goals and outcomes, strong organizational skills and the ability to work effectively with moderate guidance or direction, effective critical thinking, creativity, problem-solving, and decision-making skills, expert knowledge of metrics utilized to measure revenue cycle quality and processes, ability to lead a diverse group of teams

Skills

• Excellent verbal and written communication skills
• Proven skills in working effectively with multiple departments and matrix organizational structures
• Strong ability to influence and develop others to move toward common goals and outcomes
• Strong organizational skills and the ability to work effectively with moderate guidance or direction
• Effective critical thinking, creativity, problem-solving, and decision-making skills
• Expert knowledge of metrics utilized to measure revenue cycle quality and processes
• Ability to lead a diverse group of teams

Benefits

Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay: Such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and More: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Flexible Spending Accounts for eligible health care and dependent care expenses, Family benefits such as adoption assistance and paid parental leave, Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program