Pharmacy Technician I

About the role

The Pharmacy Technician, under direct supervision of a pharmacist, assists with the daily provision of pharmaceutical services to manufacturer patients in accordance with state/federal/regulatory agency laws, regulations, and guidelines.

Responsibilities

• Receive and process patient orders in pharmacy information systems as per prescription and order sheet.
• Triage patient needs to assess priority and notify pharmacist as appropriate.
• Maintain current patient demographics, medication profile, laboratory results, prescription/supply information and shipping instructions in pharmacy information systems.
• Generate and maintain appropriate records related to medication distribution and dispensing including prescription refill requests.
• Dispense and reconcile durable medical equipment (DME).
• Accurately fulfill medication, supplies, and DME needs for patient orders and stage for pharmacist verification.
• Answers telephones utilizing appropriate etiquette when speaking with internal and external customers.
• Adhere specifically to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose;
• Display loyalty to the Company and its organizational values;
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others;
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner;
• Listen to and objectively consider ideas and suggestions from others;
• Keep commitments;
• Keep others informed of work progress, timetables, and issues;
• Address problems and issues constructively to find mutually acceptable and practical business solutions;
• Address others by name, title, or other respectful identifier, and;
• Respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company.
• Immediately report any concerns or violations.

Requirements

• Minimum of 1 year of experience as pharmacy technician, preferably in a home healthcare, infusion, or specialty pharmacy.
• Intermediate level of understanding and use of computers applications that include Microsoft Office (Outlook, Word, Excel) and internet technologies.
• Operate office equipment which includes: computer, scanner, printer, copier, and phones.
• Strong organizational skills.
• Work with a high degree of accuracy in an organized, detail-oriented manner with appropriate follow up as required.
• Proactive approach to managing workload, able to multi-task and handle frequent interruptions.
• Able to prioritize work and make decisions independently and effectively, often quickly in response to dynamic patients needs, except where required or restricted by law.
• Effective verbal and written communication skills and ability to interact professionally and successfully with patients, teammates, and management.
• Able to work as part of a team, including on-site and remote teammates.
• Display excellent judgment on a consistent basis with sound decision-making abilities.

Skills

• Proficient with pharmacy terminology, abbreviations and calculations.
• Knowledge of general pharmacy dispensing requirements and federal/state regulations and laws.
• Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.
• Working knowledge of Joint Commission and URAC requirements and standards.

Qualifications

• High School diploma or equivalent.
• Certification as a Certified Pharmacy Technician (CPhT) and must meet ongoing requirements to maintain certification.
• Full, current, and unrestricted pharmacy technician registration in the required States.

Physical Requirements

• Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers.
• Must have the ability to view a computer screen for long periods and the ability to sit for extended periods.
• Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.
• Must have the ability to lift and maneuver items of at least 50 lbs.
• Working condition include normal office setting.

Mental Demands

• Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.
• Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.
• Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.
• Must have the ability to exercise discretion as well as appropriate judgments when necessary.
• Must be proactive in finding solutions.