Pharmacy Technician I

What You'll Do

• Handle inbound calls from members, pharmacies, and prescribers in a national customer care center
• Support pharmacies with real-time point-of-service inquiries
• Walk prescribers through formulary options and prior authorization processes
• Help members understand and navigate their pharmacy benefits
• Enter customer data and document call details accurately in tracking systems
• Follow standard operating procedures to keep every interaction accurate and consistent
• Communicate issues and resolutions clearly to customers and internal teams

What We Need From You

• 3–5 years of recent PBM and/or pharmacy experience
• Comfortable handling high call volumes while maintaining accuracy and professionalism
• A strong communicator — you can explain complex benefit information in plain language
• Self-directed and able to work fully remote without losing focus or productivity
• An HS diploma or GED
• Bonus if you have National Pharmacy Technician Certification (PTCB or NHA) preferred

About the Role

Elevait Solutions is a team of veterans dedicated to making a positive impact in the healthcare industry. We provide support to pharmacies and members through a national customer care center, focusing on PBM and pharmacy benefit management.

Requirements

The role requires 3–5 years of recent PBM and/or pharmacy experience, with a preference for National Pharmacy Technician Certification (PTCB or NHA).

Qualifications

We are looking for candidates who are comfortable handling high call volumes, maintain accuracy and professionalism, and can communicate complex benefit information clearly. An HS diploma or GED is required, and certification is a bonus.

Skills

• PBM (Pharmacy Benefit Manager) experience — handling real-time pharmacy point-of-service inquiries and benefit questions
• Formulary and prior authorization knowledge — educating prescribers and resolving coverage-related inquiries
• High-volume inbound call handling — meeting productivity, quality, and schedule adherence standards in a call center environment

Benefits

The position offers a competitive hourly rate of $23.21, which sits in a reasonable band for experienced PBM/call center pharmacy techs in the Philadelphia market. The main selling points include a stable weekday schedule and working on the payer/PBM side rather than a retail pharmacy counter.

Schedule

Shifts available: Monday–Friday, 8:30 AM – 5:00 PM EST (10 positions), 9:00 AM – 5:30 PM EST (5 positions), 9:30 AM – 6:00 PM EST (5 positions)

Pay

$23.21/hr