Pharmacy Technician (Fulfillment)

About the role

The Pharmacy Technician plays a vital role in the pharmacy operations team, contributing to the safe, accurate, and timely dispensing of medications. This position requires a high degree of professionalism, diligence, and a commitment to quality care.

Responsibilities

• Prescription & Patient Support
• Accurately enter and process new and refill prescriptions in pharmacy management systems.
• Contact patients and prescribers to collect missing information.
• Respond to inbound calls and make outbound calls to support patient care and pharmacy services.
• Report drug adverse events to internal systems and client portals.
• Demonstrate discretion in handling protected health information (PHI) and maintain patient confidentiality.
• Dispensing & Order Fulfillment
• Manually dispense oral medications, liquid medications, and medical supplies according to protocols.
• Verify prescription accuracy and completeness prior to fulfillment.
• Count, label, and pack medications and supplies for shipment within required time limits.
• Operate or assist with pharmacy automation systems and fulfillment technology.
• Inventory & Equipment Management
• Maintain and replenish dispensing units and inventory levels.
• Remove expired or recalled medications from circulation.
• Support receiving processes and monitor storage conditions to ensure regulatory compliance.
• Replenish shipping and production supplies as needed.
• Systems & Documentation
• Navigate pharmacy systems to confirm, document, and reconcile orders.
• Ensure compliance with internal SOPs, accreditation standards, and regulatory requirements.
• Maintain accurate records and documentation to support audits and operational reviews.
• Team Collaboration
• Work cross-functionally with pharmacists, technicians, hub personnel, and fulfillment teams.
• Participate in training, quality checks, and continuous improvement initiatives.
• Assist in onboarding and mentoring new technicians as appropriate.

Qualifications

• High School Diploma or equivalent (required).
• Unrestricted Pharmacy Technician Trainee License – Arizona Location (required).
• National Pharmacy Technician Certification (preferred).
• 1+ years of pharmacy experience (retail, hospital, or specialty preferred).
• Must pass background check and drug screening prior to employment.
• Must be able to work on-site 2–5 days per week, depending on operational needs and job responsibilities.

Preferred Skills & Attributes

• Strong attention to detail with high levels of accuracy in data entry and order processing.
• Excellent written and verbal communication skills.
• Proficient in navigating Windows-based systems and pharmacy platforms.
• Ability to multitask in a fast-paced, high-volume environment.
• Service-oriented mindset with professionalism and empathy.
• Adaptability to shifting priorities and new technologies.
• Ability to handle confidential information with integrity.
• Ability to lift/move packages and perform physical duties as needed.
• Ability to sit or stand for up to 8 hours.
• The ability to type 35 WPM with 97% accuracy is preferred for certain job responsibilities.