Pharmacy Technician - Clinical Support Services

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Pharmacy Technician – Clinical Support Services position is responsible for utilizing their clinical knowledge and excellent customer service skills to provide our patients with the smooth service and delivery of medication and supplies to their homes. You will make a difference by bringing your personal touch and clinical experiences that will support our patient’s one on one care. Coram CVS/specialty infusion is a national leader in the home infusion field. As part of the team, you will have an important, uniquely rewarding role putting your Pharmacy Technician skills and experience to work in a closed-door practice setting.

Responsibilities

• Partner closely with pharmacists to coordinate and process new patient referrals, prescription renewals, and ongoing refill management.
• Serve as a primary point of contact for patients, prescribers, and healthcare providers through frequent telephone communication regarding specialty medication refill scheduling, therapy continuation, and service coordination.
• Verify insurance coverage and ensure all requirements for dispensing and shipping, including prior authorization approvals when applicable, are in place before medication fulfillment.
• Contact physician offices to obtain prescription orders, clinical documentation, laboratory results, and other required information necessary for medication dispensing and continued therapy.
• Perform prescription data entry and maintain accurate patient and prescription records.
• Gather information for the initial admission of new patients and review patient records to ensure all required documentation is complete.
• Coordinate patient refill schedules and deliveries to support continuity of care and uninterrupted therapy.
• Manage inventory, create and maintain supply templates within the pharmacy management system, and support pharmacy operations.
• Document patient interactions, refill activities, and other pharmacy-related services in the patient's medical record.
• Collaborate with pharmacists, nurses, reimbursement specialists, and other healthcare team members to ensure timely processing of referrals and ongoing patient support.

Requirements

• Must live in the state of CA.
• Licensed pharmacy technician with the CA Board of Pharmacy (BoP).
• Minimum 1 year of experience.
• Position is not remote; must be available to work onsite.