Pharmacy Technician - Certified (Per Diem)

Location: Rochester General Hospital, Outpatient Pharmacy – per diem, days & evenings with rotating weekends.

About the Role

Under pharmacist supervision, you will respond to and triage nursing phone calls, prepare medication orders, accurately deliver medications, and restock supplies. You will provide superior customer service by modeling the organization’s values.

Responsibilities

• Operate the Electronic Medical Record (EMR) system.
• Round to floors promptly to deliver medications.
• Recognize medication names and medical abbreviations.
• Use the pharmacy information system to run reports and access medication data.
• Prepack bulk medicines into unit-dose packaging, including cleaning and maintaining the repackaging machine.
• Perform non-sterile compounding and prepare oral liquids, creams, and ointments in a clean environment.
• Measure and combine medications accurately, with proper documentation.
• Fill patient orders with prescribed medications, complete documentation, and affix patient labels.
• Fill and document emergency medication boxes, including scanning for expiration dates and obtaining pharmacist sign-off.
• Deliver medications or supplies to patients, nursing stations, or surgery.
• Handle narcotics and dispose of medications according to hospital guidelines, ensuring proper storage and security.
• Perform IV room duties, including aseptic technique, preparing IV packs, and transferring medications to sterile syringes.
• Receive, verify, and store incoming supplies, check for outdated medications, and report stock needs.
• Answer telephones and respond to questions or requests.
• Perform clerical work in medical settings.
• Identify medication errors, misprints, or contraindicated medications.
• Troubleshoot and repair Automatic Dispensing Machines (ADM).
• Participate in process improvement initiatives, such as safety enhancements.
• Assist in training new hires.
• Prepare batch medication or narcotic drips.
• Order supplies and perform other duties as assigned.

Additional Ambulatory Pharmacy Responsibilities

• Assist customers promptly and courteously while maintaining confidentiality.
• Obtain and record patient personal, medical (allergies/conditions), and insurance information.
• Enter prescription information into the pharmacy computer system.
• Assist in filling prescriptions for pharmacist verification, including pulling drug products and assessing reorder status.
• Process refill requests through automated systems and phone calls, ensuring proper communication to pharmacists.
• Compile and file prescription hard copies in numerical order daily.
• Maintain a clean, uncluttered work environment and routinely clean shelves and storage areas.
• Use the wholesaler computer system to compile and send orders, assess product availability, and communicate backorders or issues to staff.
• Check in pharmaceutical orders, verify invoices, and stock products.
• Maintain adequate supplies, such as dispensing bottles, labels, and billing logs.
• Complete "Return to stock" tasks and report information to the accounts manager.
• Conduct monthly checks for outdated drugs, log and remove items, including controlled substances (CIIs).
• Assess and replenish cash register change throughout the day.
• Balance the cash register at the end of the day, make daily deposits, and secure funds in a safe.

Requirements

• National Pharmacy Technician Certification.
• NYS OOP Registered Pharmacy Technician within 6 months of hire (if hired on or before December 5, 2021, must register by June 30, 2022).

Preferred Qualifications

• High school diploma or equivalent.
• Excellent oral and written communication skills for routine interaction with hospital staff.
• Pursuing additional certifications.
• 1 year of experience working with a frail or elderly population.
• 1 year of work experience in a clinical, retail, or healthcare setting.

Physical Requirements

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Requires frequent walking, standing, or squatting.

Pay

Pay Range: $19.50 - $23.00 per hour.