Pharmacy Technician

Responsibilities

1. Identification and qualification of patients eligible for medication patient assistance programs and foundations.
2. Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer. Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy management. Provides manufacturer coupons to patients, if available.
3. Affords support to the pharmacist in all operational activities of the pharmacy to optimize customer satisfaction and maximize profitability of the pharmacy. Duties include customer relations, computer and prescription filling, drug orders and inventory, marketing, accounting, and any supportive tasks involved with workflow. Ensures knowledge of policies and procedures (pertaining to operations, quality assurance, goals and priorities).
4. Communicates with patients in a friendly, welcoming manner with greeting provided by management. Completes updating accurate demographic information such as address, birthdate, insurance information and allergies. Sets up appropriate pick-up or delivery times via telephone or in person. Responsible for conducting a benefits investigation to find a patient's insurance if the patient is unable to provide. Focuses on the "Service for Excellence" mission provided by YNHH. Maintains awareness of all "non-negotiables" (10/5 rule, no venting, library voices, AIDET and the Pledge to Service of Excellence).
5. Demonstrates proficiency in cross-functional areas of the department, including (but not limited to) QS/1, McKesson ordering process, Epic, Epic Specialty, Emdeon, Macro Helix, INFOR and the DSS website. Responsibilities also include awareness of specific programs (MAP, Workers Comp, Columbus House, etc) and how to process prescriptions within these programs. Ensures regulatory awareness and reporting of medication errors through RL Solutions.
6. Accumulates information on prescription drugs needed. Places and transmits orders daily into McKesson. Reviews reports from Macro Helix and manages 340B inventory. Reports any discrepancies to management and reviews weekly for prescriptions not picked up and returns to stock every 14 days. Reviews backordered items to see if another source can be ordered. Reviews and verifies 340B reports. Fulfills prescription orders in a timely and accurate manner. Maintains the cleanliness and organization of the dispensary, responsible for cycle counts throughout the pharmacy, as well as quarterly review and removal of outdated products.
7. Performs other tasks directed by Manager, Outpatient Pharmacy Services, or other Pharmacy Management team members.

Qualifications

• High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associate's degree program, or pharmacy technician training program.
• 6-months Pharmacy technician experience or healthcare experience required; retail/specialty experience preferred. (Successful completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.)
• Excellent customer service and communication skills are required.
• Licensure: Active Connecticut Pharmacy Technician Registration without restrictions AND Active Pharmacy Technician Certification Board (PTCB) certification or equivalent within 1 year (12 months) of hire.
• Special Skills: Strong customer service skills and independent problem solving is a requirement. Must have excellent communication skills and the ability to prioritize and multitask/change tasks frequently and quickly. Knowledge of drug products preferred. Knowledge of requirements of the pharmaceutical industries Medication Patient Assistance Programs is helpful. Must be competent with Microsoft Office applications, including Excel and Access. Must have patient management expertise.