PHARMACY/TECHNICIAN

Responsibilities

• Provide exceptional customer service to help people live healthier lives by treating customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
• Direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• High School Diploma or GED
• Must be 18 years old
• Ability to handle highly confidential information
• Maintains departmental standards including keeping clean and organized work stations and customer waiting areas
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Absorb and assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Work cooperatively in high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults

Qualifications

• Desired: Previous comparable experience, EPRN familiarity, compliance with local, state and federal regulations, reporting illegal activity, understanding and following company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies, understanding and adhering to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same, supporting company health and wellness initiatives, putting away legend orders, ability to work cooperatively in high paced and sometimes stressful environment, managing conflict in a reasonable, nonconfrontational and cooperative manner, acting with honesty and integrity regarding customer and business information, following directions and seeking assistance when necessary to resolve customer and business issues, supporting and assisting through direct interaction with minors, individuals with special needs, and/or older adults