Pharmacy Technician

About the role

Neighborhood Family Practice is seeking a Pharmacy Technician to assist pharmacists in all operations of the pharmacy.

Responsibilities

• Work cooperatively with clinic and pharmacy staff
• Handle frequent interruptions and adapt to changes in workload and work schedule
• Set priorities and solve problems
• Respond quickly to patient needs
• Communicate effectively both orally and in writing
• Aid in meeting the pharmaceutical care needs of the patient populations served by the organization
• Procure and distribute medication orders per patient request, pharmacist request, provider request, or prearranged work assignment with a 95% accuracy rate according to established policies, procedures, and protocols
• Perform data entry, process insurance claims, and fill prescriptions accurately and in a timely and efficient manner
• Correctly count, pour, measure, package, and label medications when filling prescriptions
• Accurately and efficiently enter patient information to maintain patient records
• Maintain adequate stock of medications and supplies according to established policies and procedures
• Assist in ordering, receiving, unpacking, and storing medications and supplies in appropriate locations
• Rotate stock to ensure use before expiration date
• Identify and return any outdated and unusable medications
• Restock medications accurately within specified time periods
• Contribute to the effective operation of the department
• Enter prescription information into pharmacy computer system accurately
• Complete prescription sales transactions
• Organize and prioritize work assignments
• Keep pharmacy areas clean, neat, and well-organized; keep pharmacy equipment clean and report any malfunctions to direct supervisor
• Maintain patient, prescription, and other required documentation accurately and document in appropriate locations
• Answer the telephone, identify self and department, and answer patient requests directing calls to appropriate personnel
• Provide high quality customer service and answer pharmacy related inquiries in person and on the phone in a timely and efficient manner
• Participate in the quality improvement activities of the department
• Report any prescription errors or other discrepancies to the pharmacist on duty according to current policies and procedures
• Assist in shipment or delivery of medication order processes when necessary
• Will act as a backup driver for the delivery of prescription medications utilizing the NFP vehicle when needed
• Maintain patient rights and confidentiality at all times
• Complete all required continuing education needed to maintain technician license in good standing
• Must have an awareness of and sensitivity to the cultural diversity of the population served
• Completes other tasks as assigned by Director of Pharmacy or supervising pharmacist

Qualifications

• Must be at least 18 years of age or older
• High school diploma, GED, or foreign school diploma equivalent to a U.S. high school diploma
• Must be registered as either a Registered Pharmacy Technician or Certified Pharmacy Technician with the Ohio Pharmacy Board
• Computer experience sufficient to perform data entry functions
• Must be able to meet credentialing requirements and successfully complete credentialing process
• Current BLS certification required
• Current valid driver’s license. NFP will perform an Ohio MVR annually for insurance purposes
• Demonstrated interpersonal skills: empathy, trust, respect, and ability to establish effective relationships with people of diverse ethnic and cultural backgrounds
• Applies critical thinking skills and ability to work independently
• Displays team membership skills
• Demonstrated attention to detail
• Preferred: Outpatient/retail pharmacy experience, certified pharmacy technician

Essential Physical Demands and Working Environment

• Ability to see, communicate, hear, and utilize electronic communication devices
• Demonstrated ability to walk, sit, or stand for long periods of time. Requires some lifting up to 50 lbs
• Work environment is stressful at times

Previous experience

Entry level

Reports to and evaluated by

Pharmacy Director