Pharmacy Technician

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical solutions to customer issues
• Document and escalate complex issues to senior support team members
• Train new support staff as needed

Requirements

• Bachelor's degree in Computer Science or related field
• At least 2 years of experience in technical support or customer service
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems
• Knowledge of common IT issues and troubleshooting techniques
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Highly organized and detail-oriented
• Ability to handle stressful situations professionally

Benefits

• Flexible working hours
• Competitive salary package
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM

Note: The exact pay and schedule may vary based on experience and qualifications.