Pharmacy Technician

Primary Tasks/Responsibilities

• Answer phone & assist patients
• Be knowledgeable of our services to assist patients
• Enter patient and prescription information into the pharmacy computer system
• Intake and type new and refill prescriptions
• Upon receiving new scripts, contact patient to inform them & process scripts
• Contact all new patients for demographic, allergy, and insurance info
• Contact patient(s) to notify prescriptions received, processed and ready to pickup
• Identify and process appropriate manufacturer copay cards
• Ensure all available resources have been utilized to minimize the out-of-pocket cost
• Document all correspondence as directed by the pharmacist
• Avoidance of counseling responsibilities
• Assist pharmacist and management with any tasks requested
• Accept refill requests, proactively contact patients to see if they are ready for refill
• Work incoming documents and electronic prescriptions
• Fax, call or send Escribes for refill requests
• Initiate communication with prescribers for clarification of missing prescription information as directed by the pharmacist and allowed under state and local law
• Identify need for prior authorizations, follow-up with prescribers & insurance if needed
• Contact patients and MD offices as appropriate to resolve insurance claim issues
• Resolve patient issues (with the exception of counseling)
• Be aware of changing AWP/Costs to ensure optimum reimbursement is obtained
• Inspect drug supply and storage areas for damaged, expired, or recalled stock
• Help manage/control inventory
• Ensure inventory is stored properly
• Process returns of medications not picked up after 7 to 10 days and return to stock
• Count, measure, prepare and label prescriptions according to state and local laws
• Clean pharmacy equipment
• Comply with record-keeping and abide by state and federal laws
• Ensure accreditation standards/objectives are being followed as directed
• Complete Tasks Delegated By Pharmacist
• Float between Pinellas and Hillsborough counties as needed
• Data entry
• Labeling of preparations and prescriptions
• Retrieval of prescription files, patient files and profiles
• Counting, weighing, measuring, and pouring of prescription or stock legend drugs and controlled substances
• The acceptance of an authorization to dispense medications pursuant to a prescribing practitioner’s authorization to fill an existing prescription that has no refills remaining
• Organizing of or participating in continuous quality improvement related events, meetings, or presentations

Education/Professional

• Must have a high school diploma or equivalent
• Registration with the Pharmacy Technician Florida State Board of Pharmacy
• A minimum of 1 year experience in pharmacy practice or health care setting

Knowledge, Skills And Competencies Required

• May require lifting over 40 lb.
• Strong written and oral communication skills
• May require standing or frequent use of computer keyboard & sitting for extended periods
• Must have working knowledge or ability to quickly learn pharmacy software systems, electronic medical record, and basic Microsoft office
• Demonstrated ability to work effectively and respectfully with others in a professional environment
• Good verbal and written communication skills