Pharmacy Technician

About the Role

The Pharmacy Technician is responsible for processing new patient medication orders and reorders. Working with the pharmacist, the technician ensures orders are processed accurately and promptly, communicating with patients and healthcare providers as needed. Additional duties include answering incoming calls, assisting with drug inventory, and adhering to company policies and procedures.

Responsibilities

• Obtain relevant patient information needed to process orders while maintaining HIPAA regulations.
• Accurately process new prescriptions into the pharmacy information system and process reorders as requested.
• Select and retrieve appropriate medications to prepare prescriptions for pharmacist verification.
• Screen, identify, and resolve or defer orders that have accounts receivable or clinical problems to a pharmacist.
• Collect and document call information according to operating procedures.
• Communicate and collect co-payment amounts.
• Package, weigh, and label medications for shipments.
• Maintain a clean and efficient work environment; replenish workstation supplies, clean equipment, and follow proper housekeeping techniques.
• Participate in the pharmacy’s Continuous Quality Improvement initiatives.
• Perform all tasks in a safe and compliant manner consistent with company policies, State, and Federal laws and regulations.
• Promote safe, efficient, and cost-effective medication use in compliance with federal and state regulatory agencies, accrediting organizations, and HIPAA regulations.
• Provide efficient and exemplary customer service through effective order processing, issue resolution, and communication.
• Actively participate in and facilitate quality and process improvement activities.

Requirements

• High school diploma or equivalency required.
• 1+ years of pharmacy technician experience in retail or mail order setting preferred.
• Must be a registered Pharmacy Technician in the State of Kentucky; National Certification (CPhT) preferred.

Core Competencies

• Interpersonal: Develop and maintain effective relationships; relate well to people from varied backgrounds and situations; show understanding, courtesy, tact, empathy, and concern.
• Communication: Deliver clear, effective communication and take responsibility for understanding others.
• Passion: Demonstrate passion for the organization, its people, and the difference made daily in improving lives and health.
• Integrity: Show the highest commitment to integrity, respect, and value for all individuals regardless of diverse backgrounds, experiences, or approaches.
• Empowerment: Find opportunities to improve and extend contributions to the organization and teammates.
• Accountability: Assume responsibility for successfully accomplishing work objectives and delivering business results; set high standards for self and others.
• Creativity: Explore and advance opportunities to develop novel solutions and improve processes and services.
• Agility: Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.

Physical Requirements

• Standing, sitting, reaching, grasping, lifting, walking, climbing, and kneeling.
• Performs activities requiring concentration.