Pharmacy Technician

Pay

Pay Rate: $21.97/hr

Responsibilities

• Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.
• Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
• Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
• Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner.
• Use approved VISN Clinical Contact Center Pharmacy protocols when appropriate to satisfy patient medication requests.
• Answers telephone calls from patients, physicians and other healthcare professionals.
• Refers to computerized prescription profile to respond to inquiries from patients concerning disposition of prescriptions, obtains information or responds to questions within the technician scope of knowledge.
• Documents interactions with patients and staff appropriately, including documentation in the Computerized Patient Record System (CPRS) when required.
• Represents the pharmacy by answering questions from patients regarding expired prescriptions, deleted or discontinued drug, or unavailable drug or prosthetic and/or ostomy device.
• Escalates inquiries of a professional scope to a pharmacist.
• Verifies patient identity prior to communicating patient health information with the patient. Two identifiers, as defined by the medical center, are required.
• Participates in managing patient prescription inquiries during inbound calls while meeting the required National specific metrics and quality monitoring.
• Communication and interpersonal relations, including the ability to professionally and courteously relate to internal and external customers.
• Properly operates the telephone including transferring calls and placing calls on hold.
• Handles calls efficiently and appropriately.
• Properly follows Pharmacy Phone Center scripting and resolutions that pertain to the phone call.
• Properly place a call on hold when investigating any issues related to the phone call.
• Actively and diligently treats all Veterans with respect and utmost dignity.
• Solves Veteran’s concerns at first contact.
• Seeks assistance from designated Team Lead Technician(s), a pharmacist(s) or supervisor(s) when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful.
• Follows applicable regulations and instructions regarding access to computerized files.
• Maintains National Pharmacy Technician Certification.
• Completes additional duties as assigned.

Qualifications

• Be a graduate of an Academic Technician Training Educational Program.
• Pass a national certification exam and hold an active national certification by the following: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT) OR National Healthcare Association (NHA), Certified Pharmacy Technician (ExCPT).
• A minimum of one (1) year of customer service-related experience.
• Must be able to understand how to perform basic mathematical calculations.
• Have advanced typing and PC computer skills.
• Have a high school diploma or General Educational Development (GED) certificate.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com. Please note: this position is notional and contingent upon the award of a government contract.

About Notional Opportunities

This position is a notional opportunity and contingent upon the award of a government contract. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand their professional network.