Pharmacy Technician

Essential Job Duties

• Assist patients who are dropping off prescriptions. Ensures that all appropriate patient and insurance information is obtained. (8%)
• Ensures that patient/insurance profiles are accurate in the computer system. Reads and accurately enters prescription information into the system. (15%)
• Communicate with insurance carriers to obtain payment for prescription claims. (5%)
• Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with local, state and federal regulations and in accordance with GLBHC policies and protocols. (5%)
• Assist the pharmacist with filling and labeling prescriptions. Communicates with prescribers and their agents to obtain new or refill prescriptions. Participates in a team-based approach to Pharmacy Medication Management. (15%)
• At point of sale, verifies that the customer receives correct prescription(s) and signs for them. (10%)
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medication and supplies; placing and expediting orders; verifying receipt of orders; removes outdated drugs from inventory. (5%)
• Completes requisitions for supplies as needed and receive incoming orders accordingly. (2%)
• Answers phone properly and in a timely manner. Responds to routine questions from prescribers, nurses or patients and refers phone calls appropriately to pharmacist. Participates as a patient advocate by communicating with prescribers and their agents to receive new prescriptions and clarification on drug orders. (10%)
• Compounds ointments and creams under the supervision of a pharmacist. (1%)
• Pre-packaging of bulk medications and appropriately label /record keeping for outlying sites, migrant camps, school-based programs, etc. (2%)
• Assist other pharmacy staff as needed. (5%)
• Assist pharmacist maintaining workflow utilizing current Pharmacy guidelines/standards. (8%)
• Maintains a clean work area utilizing current Pharmacy guidelines/standards. (3%)
• Maintains an awareness of developments in the community and pharmaceutical fields which relate to job responsibility and integrate them into own practices. (6%)

Marginal Job Duties

• Under the guidance of the Pharmacy Director conducts Quality Assurance and Quality Control activities.
• Keeps a record of numerous statistical data.
• Performs other duties as assigned.

Qualifications

• Education: High School graduate or equivalent.
• Licensure: State of Michigan Pharmacy Technician. Pharmacy Technician through PTCB or NHA encouraged. Basic Life Support (BLS) certification Required.
• Experience: Six months previous retail or hospital pharmacy experience preferred.

Skills

• Basic computer skills, pharmacy program literacy preferred.
• Able to type accurately at 35 wpm.
• Able to do basic pharmaceutical math quickly and accurately.
• Knowledge of medication brands and generic names.
• Knowledge of insurance and third-party payment systems.
• Must have excellent attention to detail.
• Must be able to multi-task efficiently and effectively.
• Understanding of medical terminology and calculations.
• Ability to follow oral and written instructions.
• Bilingual (Spanish/English) preferred.

Interpersonal Skills

• Strong organizational skills.
• Strong interpersonal and communication skills including the ability to effectively communication with a diverse population.
• Professional and courteous attitude.
• Professional respect for patient's rights to confidentiality.
• Exhibits a team-based approach to customer service.

Physical Effort

• Must be able to sit, stand, and or walk for an entire workday.
• Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.

Travel

• Local travel between sites as necessary.
• Reimbursement for expenses provided according to existing rates as established by GLBHC policy.
• Must be a licensed driver with proof of personal liability and property damage insurance.

Hours of Work: Full-time or Part-time; flexible and varied. Float between sites as necessary.