Pharmacy Technician

Position Overview

The Pharmacy Technician is responsible for adhering to state and federal regulations in the performance of pharmacy-related data entry and patient registration activities. This position is responsible for the resolution of third-party rejections and responding to high-volume customer inquiries, working under direct supervision.

Essential Functions

• Processes new patient registration by entering data into the pharmacy software system
• Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
• Resolves all data entry-related exceptions
• Transitions inventory through different workflow stages with a focus on quality control
• Cleans and helps maintain the pharmacy and keep the work area orderly
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
• Provides assistance to Pharmacists by identifying and communicating issues as appropriate
• Performs duties and responsibilities according to the philosophy and standards of the organization, including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors
• Maintains client and associate confidentiality

Work-Related Experience

• Preferred to have a least 1-year experience in retail pharmacy environment as a Pharmacy Technician
• Experience working with diverse populations, including individuals with complex medical or behavioral health needs.

Physical Demands and Work Environment

• Mental: Ability to maintain and sustain concentration and attention to detail while performing data entry, prescription processing, and quality control tasks
• Strong problem-solving skills to resolve third-party rejections and workflow exceptions
• Ability to interpret prescription information, medical abbreviations, and insurance requirements accurately
• Able to manage multiple tasks in a fast-paced environment
• Able to follow established procedures and adhere to state, federal, and organizational regulations

Physical

• Prolonged periods of standing throughout the shift
• Frequent walking within the pharmacy and work areas
• Ability to pull, push, lift, and carry items weighing up to 40 pounds
• Willingness to perform tasks which include pushing, pulling, grasping, and lifting with or without reasonable accommodation
• Frequent use of hands and fingers for data entry, prescription preparation, and pharmacy equipment operation

Working Conditions

• Retail or outpatient pharmacy setting with frequent interaction with patients, healthcare providers, staff, and vendors
• Fast-paced environment requiring continuous attention to workflow, accuracy, safety, and customer service
• Frequent use of pharmacy management systems, computers, and standard office equipment

Education, Certification, and Licensure

• Certification: Must maintain an active Pharmacy Technician Certification

Skills

• Basic level PC skills including:
• Start and shut down computer
• Use mouse to point and click
• Start, close and switch between programs
• Save files
• Print documents
• Access information online
• Touch typing
• Formatting documents

• Intermediate level keyboarding typing skills, at least 35 words per minute

• High degree of interpersonal, communication and organizational skills

• Proficiency in reading, writing and speaking is required