Pharmacy Technician

Responsibilities

• Assist the pharmacist in dispensing prescription medications, including typing orders, billing orders, and performing quality‑control functions.
• Manage inventory, including 340B program management, placement and receiving of medication orders from multiple sources, out‑of‑date medication handling, hazardous waste management, and maintenance of the medication take‑back kiosk.
• Prepare prescription medications for delivery to patients and track prescriptions using pharmacy systems, electronic medical records, and collaboration with internal and external pharmacy teams to ensure timely delivery.
• Contact patients to confirm medication delivery and return medications to stock per established pharmacy procedures.
• Enter prescription and patient information into the pharmacy database and determine patient eligibility for pharmacy benefits, including interim coverage programs, copay assistance, charity care (MAP/Basic), ADAP, Ryan White, patient assistance programs, 340B eligibility, referral management, grants management, and pharmacy pilot programs.
• Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to secure patient coverage and access to medications, facilitating charity program prior‑authorization management and follow‑up communication with patients and providers.
• Provide excellent internal and external customer service in person and electronically (verbal, written, email, secure text messaging, electronic medical record), guiding patients and staff through pharmacy services and referring to other departments as needed.
• Open and close registers, maintaining accurate transaction records.
• Identify patient language preferences, connect patients with appropriate translators, and use translation services for prescription typing and clear communication.

Essential Functions

• Ensure all tasks related to patient care and administrative processes comply with regulatory and accreditation standards, including The Joint Commission and organizational SOPs.
• Represent the organization professionally in all actions, performance, conduct, and communications, fostering favorable internal relationships with patients and coworkers.
• Complete all mandatory training and maintain appropriate credentials and licensure.
• Perform other duties as assigned by the pharmacist, including additional prescription fulfillment and patient communication tasks.
• Comply with Connected Work Program policies for any assigned remote work.

Education

High school diploma or equivalent required. Associate’s degree preferred.

Experience

• Demonstrated knowledge of medical/pharmaceutical terms and nomenclature.
• Familiarity with typical healthcare tools and technology (personal computers, spreadsheets, word processing, patient record systems, EMR systems, etc.).
• Three years of experience working in a pharmacy environment preferred.

Certifications / Licensure

• Current Pharmacy Technician registration with the Texas State Board of Pharmacy (required).
• Current Pharmacy Intern registration with the Texas State Board of Pharmacy (accepted).
• Current Health Care Provider CPR certification through the American Heart Association or American Red Cross (required and must be maintained during employment).