Pharmacy Technician

This role is responsible for assisting the pharmacist in filling prescriptions, ensuring the security and accuracy of operations, and delivering medications to patients.

Responsibilities

• Provide and ensure excellent customer service to all pharmacy customers.
• Follow all federal, state, DEA, pharmacy board regulations, safety guidelines, as well as policies and procedures of the pharmacy and AbsoluteCARE.
• Input prescriptions for new fills and refills accurately per the prescriber’s order (patient, provider, NDC, dosing, refills, dates, signatures, directions, drug-drug interactions, drug-allergy interactions, and DAW coding). Prescriptions may be electronic, faxed, or hand-delivered.
• Fill prescriptions and deliver them to the pharmacist for review.
• Check the electronic system throughout the day for electronic prescriptions and process them promptly.
• Handle insurance processing, including collecting accurate information, deductibles, coinsurance, and copayments.
• Manage patient billing, accounts receivable (AR), delivery and mail orders, phone call reminders, and mailing statements.
• Maintain accurate and up-to-date patient records, including demographics, insurance, and allergies.
• Demonstrate a good working knowledge of the pharmacy management system and practice management system.
• Utilize dual systems as part of the fill process for reconciliation and adherence monitoring.
• Review all medications within the patient profile at each point of contact or refill request, and verify appropriate follow-up appointments with the patient’s provider prior to refilling medications.
• Assist with unpacking and distributing orders and updating inventory as needed.
• Notify the pharmacist of inventory issues or the need to order.
• Responsible for appropriately “stickering” drugs.
• Communicate patient adherence concerns or psychosocial issues to the appropriate staff members (provider/nurse team, nurse educator, social worker, care manager).
• Ask all patients if they would like to receive counseling from the pharmacist and convey the arrival of patients the pharmacist has marked for counseling.
• Log errors as they occur to promote quality and system improvements.
• Advise providers when corrections are required prior to processing prescriptions.
• Answer phones and/or return phone calls to patients promptly.
• Assist in the coordination and delivery of medications.
• Place refill reminder calls and follow up on said calls.
• Distribute patient adherence information for healthy rewards programs.
• Assist with EMR medication list updates.
• Manage point-of-sale (POS) systems and ensure all transactions are processed appropriately.
• Handle POS reporting and ensure the accuracy of daily deposits.
• Ensure returns are made monthly per practice guidelines.
• Maintain appropriate logs as designated.
• Participate in annual or biannual inventory.

Requirements

• High School Diploma or equivalent required.
• 2-3 years’ experience in a similar role.
• Certification or willingness to obtain certification within 1 year of hire.
• Personal and professional passion to help improve healthcare delivery.
• Ability to build and maintain relationships with a diverse population.
• Team and customer service-oriented.

Working Conditions

• Operates in a professional office environment and routinely uses general office equipment.
• Often wears a special uniform, such as a lab coat or surgical scrubs, protective or safety attire (e.g., gloves and masks).
• Exposed to diseases and infections of patients daily.
• May share workspace with other technicians and staff.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Job may be physically demanding at times.
• Repetitive movements.
• Ability to occasionally move objects up to 20 lbs.

Pay

$18 - $21 an hour (based on experience)

Schedule

Monday through Friday, 8:30 AM to 5:00 PM (30-minute break)