Pharmacy Tech Specialist

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

About the role

The certified pharmacy technician specialist demonstrates a high level of expertise and skill specific to medication access, transitions of care, medication reconciliation, and process improvement. This pharmacy technician specialist has a high level of autonomy working directly with patients, clinical pharmacists, prescribers, payers, and other members of the healthcare team. This position will be a hybrid role with in-person work locations in Morrisville or Raleigh.

This position qualifies for our Pharmacy Technician Incentive Program, which includes $1500 in commitment incentives spread over a two-year period. Payment is made after six months, one year, and two years of employment.

Responsibilities

• Utilize electronic health record and commercial vendor software efficiently to facilitate medication access.
• Facilitate prior authorizations and medication access for clinic patients.
• Document and communicate findings to the patient, provider, and pharmacies in a timely and professional manner.
• Troubleshoot insurance coverage issues across commercial, Medicare/Medicaid, and Tricare plans, including formulary restrictions, step therapy, and tiered coverage.
• Manage and resolve pharmacy-related challenges such as copay card usage, early fill overrides, and insurance updates.
• Educate providers and patients on insurance coverage, medication assistance programs, and pharmacy benefits through various communication channels (phone, email, MyChart, clinic visits).
• Collaborate with pharmacy manufacturer representatives to stay updated on medication access and authorization procedures.
• Track and manage renewal dates for manufacturer assistance program enrollments.
• Provide excellent customer service with strong attention to detail and communication skills.
• Assist in training new employees and pharmacy learners.

Requirements

• Registration as a technician with the NC Board of Pharmacy unless enrolled in a PharmD program. If currently enrolled, an NCBOP Pharmacy Intern registration may be accepted.
• CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program; if enrolled, this can be waived for the duration of the PharmD program.
• One year of pharmacy technician experience required.

Qualifications

• Strong understanding of pharmacy benefits, formulary restrictions, step therapy, and tiered insurance coverage (commercial, Medicare/Medicaid, Tricare).
• Experience troubleshooting insurance issues and completing prior authorizations.
• Proficient in CoverMyMeds and EPIC (including Documentation, In-Basket, MyChart, and EPIC Chat messaging).
• Skilled in telecommunication tools such as virtual voicemail, MyChart, and email.
• Basic knowledge of cardiovascular and heart failure medications preferred.
• Prior retail pharmacy experience is a plus.
• Prior medical clinic or hospital experience is a plus.
• Excellent organizational skills with the ability to manage multiple requests and prioritize urgent issues.
• Strong attention to detail and problem-solving abilities.
• Exceptional customer service and communication skills to interact effectively with patients and healthcare providers.
• Ability to work independently and collaboratively in a fast-paced clinical environment.
• Ability to work independently in a work-from-home environment.

Education

None required as long as other position qualifications are met. Current enrollment in PharmD program if working as a registered pharmacy intern with NC Board of Pharmacy.

Pay

$20.74 - $29.52 per hour (Hiring Range). Pay offers are determined by experience and internal equity.

Schedule

• Full Time
• Standard Hours Per Week: 40.00
• Work Schedule: Day
• Work Assignment Type: Hybrid