Pharmacy Tech/FSS

About the role

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsibilities

• Living our purpose of by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
• Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
• Working and communicating effectively with Store Manager and front store crew
• Assisting customers and escalating concerns to Store Manager, Pharmacy Manager, or Pharmacist-on-Duty where necessary
• Resolving all customer issues, in accordance with CVS policy, to promote a positive shopping experience for all CVS customers
• Assisting customers at check out and recommending loyalty programs, when appropriate
• Supervising front store crew by assigning, directing, and following up on daily activities (i.e., receiving/unloading delivery truck, daily/weekly tasks, etc.)
• Pricing merchandise accurately and timely. Ensuring accurate placement of product on-shelf using inventory best practices
• Executing displays, signage, and inventory of all merchandise. Resetting departments following planogram schedule and Store Manager (SM) direction
• Using the register, door keys, alarm codes, and safe combinations appropriately. Locking safe and security doors and setting alarms when closing the store
• Responsible for cash functions of a shift supervisor (e.g., counting imprest, closing verifications, providing change, preparing deposits, placing change orders, etc.: Identifying opportunities where random verifications are required, as instructed by Store Manager, Asset Protection, or District Leader)
• Performing manager overrides as needed in accordance with CVS policies and procedures
• Completing Asset Protection tasks (i.e., employee bag checks, securing lockers, receipts for purchases, price accuracy, etc.)
• Identifying and reacting to shoplifters, following CVS policies/procedures, to ensure colleague and customer safety

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years old as allowed by state employment laws
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency program
• State-level licensure and national certification Pharmacy Technician requirements vary by state, click here to learn more

Qualifications

• 3-5 years previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience as a front store supervisor

Skills

• Attention and Focus
• Attention to Detail
• Customer Service and Team Orientation
• Communication Skills
• Problem Resolution
• Physical Demands

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.