Pharmacy Support Analyst

Responsibilities

• Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
• Build relationships with and act as liaison to physicians, patients, pharmacists and pharmaceutical companies regarding program systems and processes
• Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
• Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
• Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
• Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
• Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
• Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
• Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
• Extensive patient education/counseling to determine eligibility for assistance
• Identify and resolve rejected applications, including accessing comparable drug regimen
• Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
• Manage drug recovery application process
• Monitor and track the value of drugs recovered for billing and reporting processes
• Maintain security and confidentiality of patient information

Qualifications

• Spanish Bilingual (preferred)
• Texas Pharmacy Technician license (preferred)
• 2-4 years experience preferred
• Strong communication skills
• Strong Microsoft Office skills
• Able to work independently and solve problems on behalf of Cardinal and the customer
• Must be able to prioritize work to maximize job effectiveness
• Excellent interpersonal skills
• Strong ability to work under pressure and meet deadlines
• Must be detail-oriented with strong follow-up skills
• Strong telephone presence/etiquette
• Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
• Knowledge of hospital and clinic operations, preferred
• Experience working in a high volume, dynamic (changing) environment, preferred
• Experience working with the public in a healthcare environment, preferred
• Experience with low-income/special needs public is preferred
• Experience with social programs and/or charitable organizations, preferred