Counter Solutions Associate

About the role

This is a customer-facing role with some warehouse responsibilities built in. The expectation is to learn the operation, take care of customers and support the branch. Over time, product knowledge and familiarity with how things run will develop naturally. Strong performance here is what leads to growth within the company.

Key Responsibilities

• Create a positive customer experience through every interaction.
• Deliver solutions and build loyalty starts at the counter.
• Keep the branch in good shape, focusing on the front counter and showroom.
• Restock and inventory count are key in this initiative.
• Pull and stage customer orders with accuracy.
• Handle warehouse duties as part of the daily routine.
• Answer incoming calls and assist walk-in contractors in a timely and professional manner.
• Build product knowledge through vendor visits, counter days, and collaboration with teammates.
• Contribute to a safe working environment by following branch procedures and looking out for the team.

Qualifications

• Strong people skills, even on a busy day.
• No HVAC experience required. Willingness to learn is what matters.
• Reliable, punctual, and coachable.
• Comfortable with physical work: lifting 20 to 50 or more pounds, working in a warehouse environment, and climbing ladders.
• Clean driving record.

Benefits

Compensation and Growth Path: Counter Solutions Associate, Counter Solutions Expert, Assistant Manager. Full benefits including 401(k) and health insurance.