Pharmacy Support Account Manager

About the role

Join Liberty Software as a trusted advisor helping pharmacies thrive. This is a non-sales, in-person role based in our Grapevine, TX office, where you’ll act as the dedicated point of contact for assigned pharmacy clients, delivering expert support and personalized service.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks
• Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts
• Diagnose and resolve software-related issues efficiently, escalating complex cases when needed
• Accurately document all interactions and actions in tracking software
• Provide guidance to configure software and computer settings to meet each client’s unique needs
• Ensure timely and successful delivery of solutions by collaborating with internal teams
• Communicate clearly with clients about ticket status, purchases, and requests
• Assist with high-severity requests or issue escalations as needed
• Become an expert on Liberty’s software suite to guide clients in best practices
• Provide onsite and web-based training of Liberty’s pharmacy software as needed
• Participate in occasional on-call rotation or overtime work when assigned

Requirements

• Minimum 2 years of relevant experience (customer service, retail pharmacy, technical support, or similar)
• Pharmacy Technician certification and retail pharmacy knowledge a plus
• Bachelor’s degree in business, communications, computer science, or related field preferred
• Professional, friendly, and patient demeanor
• Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks
• Strong multitasking, organizational, and time management skills
• Detail-oriented with strong typing and documentation abilities
• Excellent listening and critical thinking skills
• Experience with Liberty Software products is a plus
• Solid basic computer skills and proven ability to quickly master new software applications

Benefits

• Starting at $29/hour
• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more via Optum EAP
• Fully stocked breakroom