Pharmacy Refill Technician

Job Duties

• Show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Prioritizing medication refills including data entry and ensuring correct days supply is entered for all fills.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identifying medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identifying supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Managing, organizing, and updating relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned.

Skills

• Strong interpersonal communication skills
• Strong phone skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other programs and able to extract relevant information
• Strong organizational skills

Traits

• Organized
• High-integrity
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator

Experience/ Education

• Required: 1+ years of experience as a Pharmacy Technician
• Preferred: 5-8 years of experience as a Pharmacy Technician
• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus

Education

• High school diploma or GED required

Additional Information

• Nationally certified as a CPhT or equivalent is strongly preferred but not required
• Continued employment is contingent upon meeting these requirements
• California residents employed by or applying for work at Shields have certain privacy rights
• Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process
• Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
• Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com