Pharmacy Quality Coordinator

Responsibilities

• Create and conduct audits to assist in the monitoring, measurement, and evaluation of Curant Health’s pharmacy operations.
• Perform pharmacy operation reviews to ensure compliance with all federal and state requirements, company standard operating procedures, and quality expectations.
• Evaluate production processes for compliance with quality requirements.
• Participate in quality audits.
• Collaborate with management for performance enhancement of least performing personnel.
• Perform operational audits to monitor for accuracy of data entry, correct documentation and follow through of work.
• Evaluate employee and department quality performance to support on-going training opportunities and enhance department best practices.
• Maintain error tracking (PQC) data for both locations and assess trends, training needs and opportunities for improvement.
• Develop metrics, collate data and update performance improvement metrics.
• Utilize ObserveAI as a training and performance improvement resource to enhance the quality of phone calls and patient interactions.
• Develop and maintain a formal Quality Assurance program focused on adverse drug event reporting and InteliView DUR consistency.
• Document, attend meetings and assist with implementation all new quality improvement projects.

Qualifications

• Strong attention to detail, strong problem-solving skills and communication skills to interact with a wide variety of personalities is required.
• At least one (1) year of experience at Curant Health in a Lead or Specialist role (Internal Candidate).
• Minimum of three (3) years experience as a Pharmacy Technician.
• Requires a high school diploma or its equivalent and at least 3 years of experience in the field or in a related area, or board certification.
• Must be registered as a Pharmacy Technician in the state which work will be conducted.
• PTCB certification a plus.