Pharmacy Patient Navigator

Responsibilities

• Ensure proper record maintenance including collecting allergies, contact information, and payment methods
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• Conduct outbound calls such as welcome calls, refill scheduling calls, and physician office follow-up calls
• Perform benefit investigations and coordination of benefits
• Coordinate timely and accurate medication delivery with members and providers
• Use operating systems and other tools to assist in managing medication adherence and reimbursement services
• Direct all clinical inquiries and clinical concerns to a pharmacist
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• Maintain patient/member confidentiality and HIPAA compliance at all times

Requirements

• High school diploma or GED is required
• Florida Registered Pharmacy Technician is required
• Bilingual – English and Spanish required
• Excellent communication skills
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

Physical Demands

• Ability to sit for a minimum of 7 hours
• Ability to lift and/or move up to 20 lbs
• Ability to multitask

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance
• Paid vacation and holiday pay
• Robust Employee Wellness Program
• 401(k) with a company match
• Employee Assistance Program providing confidential support and counseling
• Employee referral program