Patient Navigator

About the role

The Patient Navigator (PN) will provide essential services to patients, caregivers, & healthcare providers, ensuring seamless access to our client’s product, support, & resources. They are responsible for proactively & compliantly engaging with HCPs and Patients at a local level to identify marketplace needs, provide disease state and product education, and to support appropriate utilization of our client’s access and fulfilment resources.

Responsibilities

• Proactively engage with HCPs and Patients at a local level to identify marketplace needs, provide disease state and product education, and support appropriate utilization of our client’s access and fulfilment resources.
• Work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness and insight into the patient’s journey.
• Provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.
• Focusing on disease state education and training, you will have the opportunity to:
• Personalized, patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy
• Provide education, support and training to healthcare providers and patients on on-label product administration & treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures.
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow-up to questions and requests from HCPs
• Education and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory.

Requirements

• Bachelor’s Degree required.
• Clinical Background Required – LPN/RN/PharmD/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members with CDCES highly preferred.
• Pharmaceutical industry highly preferred.

Qualifications

• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Skills

• Mastery of disease state, product and treatment landscape.
• Ability to engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs.
• Ability to handle initial inquiries and basic reimbursement questions.
• Ability to identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures.

Benefits

At Syneos Health, we offer a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Pay

Competitive compensation package.

Schedule

Flexible schedule.