Patient Navigator

About the role

The Patient Navigator at Healogics plays a crucial role in managing front office functions and assisting the staff of an outpatient wound care center. This position is essential for maximizing patient census, coordinating with center leadership, and ensuring smooth operations.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Schedules and coordinates with providers according to the care continuum model.
• Verifies and reconciles patient insurance information, including pre-certifications and pre-authorizations, and enters data in appropriate databases.
• Collects and enters patient charges in databases, and prepares monthly patient survey data and documentation.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates and schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

• High School Diploma or GED.
• Associate’s degree preferred.
• Minimum of two (2) or more years office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Preferred Knowledge, Skills And Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and communication skills, both orally and in writing.
• Organization and time-management skills.
• Basic math skills.
• Attention to details.
• Ability to maintain confidentiality.
• Ability to work in a fast-paced environment and to work on multiple projects at the same time.
• Ability to work with others and in a team environment.

Pay

The hourly rate for this position generally ranges between $15.19 - $19 / hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

Schedule

This position offers a flexible schedule to accommodate the needs of the patient population and the center's operations.