Pharmacy Operations Supervisor, Pharmacy, Full-Time, Days

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

Job Description Summary

The Pharmacy Operations Supervisor manages the distributive processes that contribute to the provision of safe and effective pharmaceutical care in the Medical Center. He/she assures the accurate and efficient receipt, storage, reconstitution, distribution, and disposal of pharmaceuticals within the facility. The Operations Supervisor manages the pharmacy staff, working to assure patient safety on all processes. He/she provides day-to-day oversight of operational workload and staffing issues regarding the technicians and pharmacists. The Operations Supervisor also oversees all Safety Events that are in direct relation to pharmacy systems and workflows. The Pharmacy Operations Supervisor will work closely with other healthcare professionals to support the delivery processes of high-quality pharmaceutical services.

Job Specifications

• EDUCATION: Requires graduation from an accredited school of Pharmacy with Pharm.D degree. Must be licensed by the California State Board of Pharmacy, in good standing. Strongly prefer completion of an ASHP-accredited PGY1 and/or PGY2 Health-System Pharmacy Administration residency program(s).
• EXPERIENCE: Three to Five+ years of pharmacist experience in an acute care hospital Pharmacy preferred. Prior supervisory experience preferred. Experience managing Union members, preferred.
• PREREQUISITE SKILLS: Ability to read, speak, write, understand and follow English verbal and written instruction. Excellent written and verbal skills including: teaching, presentation and persuasion. Up to date knowledge of medications including: pharmacology, composition, actions, indications, toxic effect(s), dosage(s), availability and distribution. Proficient knowledge of Federal and State laws regulating the profession of Pharmacy and handling of medications. Intimate knowledge of general Pharmacy operations. Displays ownership and accountability for the customer experience, employee relations, core business metric targets/contributing factors and understanding of the organizations policies and procedures. Superior ability to work tactfully with patients, public, physicians, and other members of the healthcare team, and skillfully supervise daily workflow(s) and personnel. Ability to lead a team of Pharmacy technicians, evaluate staffing needs, and facilitate problem-solving. Ability to mentor other team members and empower their progression and growth. Ability to prioritize work flow and respond appropriately to immediate or urgent patient or work flow needs. Ability to take initiative and demonstrate appropriate discretion for identification and prioritization of issues through strong problem-solving skills. Demonstrates organizational skills. Proficient knowledge and ability to use computer processing systems (i.e., Microsoft Word, Excel, PowerPoint, etc.). Ability to develop effective training materials, policies and procedures, and standard operating procedures. Ability to prepare sterile solutions. Demonstrated strong leadership qualities. Ability to work with electronic systems including EHR, smart pump technology, barcoding technology, Automatic Dispensing Cabinet (ADC) technology, CII safe or similar, Excel and Word, and perpetual inventory systems. Proficiency with purchasing software and 340B.

Qualifications

• Licensure as a pharmacist in the state of California required.

Primary Customer Served

• Board Certified Pharmacy Specialist (BCPS)

Duties And Responsibilities

• ESSENTIAL (not modifiable):
• Operational Management & Workflow Coordination
• Manages operational workflow and scheduling of staff to ensure continuity of Pharmacy operations, including maintaining regular coverage of all staff posts for meetings and medical appointments.
• Covers daily activities of all Pharmacy areas, including any day-to-day redistribution of staff.
• Work with Pharmacy Administrative Assistant and Lead Technician to resolve any scheduling issues.
• Directs workflow as needed. Ensures staff is fit for duty on an ongoing basis.
• Affords assistance or leads project management.
• Leadership, Supervision, and Staff Development:
• Supervises daily workload of the staff assigning projects, manages recruiting, completes and presents performance appraisals, counsels employees, and manages terminations.
• Supervises the provision of Pharmacy services consistent with patient-focused pharmaceutical care.
• Supervises staff in the precise filing of medication and keeping of records in relation to medications for utilization by patients.
• Manages the duties and responsibilities of the pharmacy technicians, including their annual performance evaluations following approval by the Pharmacy Manager.
• Participates in the instruction and supervision of technicians and when needed, pharmacists.
• Ensures appropriate training checklists and ongoing competency of staff including development of new materials when necessary.
• Chairs staff meetings in Director’s and/or Pharmacy Manager’s absence as assigned.
• Promote teamwork between and among all Pharmacy areas. Commitment to the concept of delegation and team leadership of staff.
• Decision Making & Problem Solving:
• Engages in decision-making, impacting people, costs, and quality of services.
• Aids with policy interpretation, resolution of conflicts with MDs and makes emergency decisions.
• Resolves Quality Assurance issues within area of supervision.
• Evaluates the efficiency of operational systems, makes and implements improvements.
• Quality Assurance & Compliance:
• Participates in the development and execution of drug utilization reviews in cooperation with the Clinical Pharmacy Supervisor.
• Ensures collection and assembly of departmental quality assurance data, as well as instructions within the department to improve or ensure threshold compliance.
• Oversees and participates in drug distribution process in inpatient, outpatient, and IV additive areas of the pharmacy.
• Accountable for controlled substance inventory and record keeping in conjunction with Clinical System Technician.
• Maintains Quality Assurance and Medication Safety through responsive operations and problem solving on safety events.
• Assumes regulatory responsibilities including but not limited to California Board of Pharmacy Program Development & Cost-Effectiveness.
• Policy & Procedure Management:
• Drafts, communicates, initiates, and assesses changes in departmental policies and procedures.
• Executes responsibilities within the established guidelines of Medical Center and departmental policy & procedures.
• Operational Transformation & Continuous Improvement:
• Commitment to participation in the transformation of operational work processes at MarinHealth Medical Center.
• Commitment to the concept of delegation and team leadership of staff.
• Communication & Collaboration:
• Utilizes polite and professional customer-focused methods (CARES and RBC) with clients, patients, and staff in all interactions.
• Promotes a positive, supportive environment within the department and Medical Center by demonstrating a pleasant and helpful attitude.
• Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.
• Identifies needs and provides education to Pharmacy staff and other departments via informal and formal methods, such as in-services and newsletters.
• Communicates written and oral skills effectively within and between departments.
• Regular attendance at interdisciplinary patient care meetings, and other applicable meetings, committees, etc., as assigned.
• Attends and participates in inter-departmental projects, interdisciplinary care meetings, committees, and other meetings of the Medical Center as assigned.
• Participates in department projects or committees.
• Participates in Medical Center committees as assigned.
• Miscellaneous Duties:
• Promotes a positive, supportive environment within the department and Medical Center by demonstrating a pleasant and helpful attitude.
• Chairs staff meetings in Director’s and/or Pharmacy Manager’s absence as assigned.

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

C.A.R.E.S. Standards

MarinHealth seeks candidates ready to model our C.A.R.E. Standards.