Pharmacy Operations Manager

We need to produce HTML fragment with sections: About the role? The posting includes Job Summary, Responsibilities (multiple subsections), Requirements (Basic Qualifications, Preferred Qualifications), Benefits? There's a link to benefits but not details. Pay: salary range given. Schedule: mentions flexible schedule, evening and weekend hours. We should include sections only if real specific content. We need headings:

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. We must not repeat job title as heading. Do not put Job ID etc. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes "We will consider employment of qualified applicants with arrest and conviction records." That's EEO? Might be considered boilerplate but it's substantive? It's about hiring practice; but maybe it's EEO statement. The instruction says remove EEO/equal-opportunity boilerplate. So we should remove that line. Also "This information is being provided to promote pay transparency and equal employment opportunities at Walgreens." That's EEO. Remove. Also "This role will remain open until filled." That's application instruction? Might be considered boilerplate. Remove. Also "To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" That's application instruction; remove. Also "Salary Range: Hourly" maybe duplicate. We need to keep substantive: Job Summary paragraph, Responsibilities sections (Customer Experience, Operations, People & Performance Management, Training & Personal Development, Communication). Basic Qualifications list, Preferred Qualifications list. Pay: salary range. Schedule: flexible schedule, evening and weekend hours. Benefits: we have only a link but no details; we should not create Benefits section unless posting actually states them. It only says "To review benefits, please click here". That's not substantive benefit details. So we should not include Benefits section. We need to decide headings: About the role (maybe Job Summary). Responsibilities (maybe combine all responsibility subsections). Requirements (Basic Qualifications). Qualifications (Preferred Qualifications). Skills? Not explicitly listed; maybe we can omit Skills if no specific skills list. Pay. Schedule. We need to use

  for each section heading. Use

  • for any list of duties/requirements/benefits. For prose, use

    . We need to preserve all substantive info; not invent or summarize away detail. So we need to include each bullet point from responsibilities as list items? The responsibilities are in paragraphs with sentences; we could break them into list items for clarity but must not invent or summarize away detail. We can keep as prose within

    . However instruction: Use

    • for any list of duties/requirements/benefits. If we have a list, we should use ul. The responsibilities are not explicitly listed as bullet points but are separate paragraphs with headings (Customer Experience, Operations, etc.). We could treat each heading as a subsection and put prose under them. But we only allowed headings via

      . We could have nested headings? Not specified. Probably we can have

      for main sections, and within them use

      for prose. For lists like Basic Qualifications, we can use

      • . For Preferred Qualifications similarly. We need to avoid duplication. Let's extract content. Job Summary: "Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination." That's a paragraph. Then there are sections: Customer Experience: "Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services." Operations: "Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.Accountable for completion of non-clinical patient calls.Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships." People & Performance Management: "Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws." Training & Personal Development: "Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.Maintains and enhances current knowledge and skills related to pharmacy and healthcare.Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach." Communication: "Communicates with pharmacy team, relaying messages from the support center or other key emails as required.Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager" Basic Qualifications: list: - High School Diploma, GED, or equivalent. - PTCB certification (except in Puerto Rico). - Has one year of work experience as a pharmacy technician in a retail or hospital setting. - Must be fluent in reading, writing, and speaking English (except in Puerto Rico). - Requires willingness to work flexible schedule, including evening and weekend hours. - Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications: - Previous people management/ leadership experience. - Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. - We will consider employment of qualified applicants with arrest and conviction records. (But that's EEO; we should remove.) Pay: "The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors." Schedule: Already covered in Basic Qualifications (flexible schedule, evening and weekend hours). Could also be a Schedule section. We should not repeat info. We could put Schedule section referencing flexible schedule etc. But we already have that in Basic Qualifications. Might be redundant. Better to keep Schedule section only if not already covered. Since it's in Basic Qualifications, we could still include Schedule section but would duplicate. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplication is not prohibited but maybe we should avoid duplication? Not explicitly forbidden, but better to avoid redundancy. However we need to include a Schedule section only if posting has real specific content for it. It does have content about flexible schedule, evening and weekend hours. So we could include Schedule section with that info. But then Basic Qualifications would also contain that; we could keep both but it's duplication. Might be okay but maybe better to move schedule info to Schedule section and remove from Basic Qualifications? But Basic Qualifications is a list of requirements; schedule is a requirement. So it's appropriate there. The Schedule section could be separate but we could still keep it; duplication not prohibited but might be considered unnecessary. The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine schedule into Basic Qualifications rather than separate Schedule section. However they gave Schedule as a possible heading; we can include if we have specific content not elsewhere. Since schedule is already in Basic Qualifications, we could omit Schedule section to avoid thin section. Let's follow "Prefer a few substantive sections over many thin ones." So we will not create a separate Schedule section; we will keep schedule info in Basic Qualifications. Pay: we need a Pay section with the salary range. Benefits: we have only a link; no details; we should not create Benefits section. Thus sections: About the role (Job Summary