Pharmacy Operations Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real content. The posting includes many responsibilities, qualifications, etc. No explicit Benefits, Pay, Schedule? Actually there is salary range: $22.50 per hour - $31.00 per hour. That's pay info. So we can include a Pay section with that. Benefits: there is a link to benefits but no details; we should not create Benefits section unless posting actually states them. It only says "To review benefits, please click here". That's not substantive benefit details, so we should not create Benefits section. Schedule: mentions "Requires willingness to work flexible schedule, including evening and weekend hours." That's schedule info. So we can include Schedule section with that. We need About the role? Could be a brief summary paragraph. The posting starts with description: "Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician." That could be About the role. Responsibilities: many bullet-like sentences. We'll create

• for duties. Requirements: Basic Qualifications: High School Diploma, GED, or equivalent; PTCB certification; one year experience; fluent English; willingness to work flexible schedule (but schedule already covered). We'll put in Requirements. Qualifications: Preferred Qualifications: previous people management/leadership experience; previous Walgreens experience with Exceeding Expectation; consider applicants with arrest and conviction records. That's qualifications. Skills: maybe not explicit; but we could infer from responsibilities: operating pharmacy systems, supervising, training, customer service, inventory management, etc. But we should not invent. If no explicit skills list, we might omit Skills section. Better to omit if not present. Pay: salary range. Schedule: flexible schedule including evening and weekend hours. We must not repeat job title. No Job ID. We must remove boilerplate: EEO, etc. Already removed. We need to preserve all substantive information. Ensure we don't lose any details. Let's extract details: About the role: "Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician." Responsibilities: many sentences. Let's break into bullet points. List them: - Operating pharmacy systems to obtain patient and drug information and process prescriptions. - Under supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within guidelines of authorized company policies, laws, regulations and business ethics. - Responsible for selection, scheduling, and development of pharmacy technician personnel. - Leads training, coaching, and performance management of pharmacy technicians. - Makes decisions regarding performance management including discipline and termination. - Engages customers and patients by greeting them and offering assistance with products and services. - Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. - Models and shares customer service best practices. - Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. - Enhances customer experience by increasing focus on healthcare services. - Assists pharmacist in delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). - Completes patient and physician calls under supervision of a pharmacist (where allowed by law). - Under supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. - Within guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. - Ensures tasks are completed on-time and holds others accountable for efficient workflow. - At direction of Pharmacy Manager or pharmacist, prepares and files reports and records required by company and various government agencies. - Manages core pharmacy workflow and drives excellence in pharmacy operations. - Coordinates and organizes pharmacy daily schedule of activities. - Recommends allocation of pharmacy hours. - Assures pharmacy is clean, neat, orderly, and stocked with adequate supplies. - Under direction of pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. - Manages annual inventory preparation. - Accountable for completion of non-clinical patient calls. - Drives new technology/process roll out, champions change and engages team around action planning. - Assures proper operation and maintenance of pharmacy department equipment. - In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. - Under supervision of pharmacist, strictly adheres to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. - Maintains and applies knowledge of Company asset protection techniques. - Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise security of pharmacy to Pharmacy Manager. - Communicates prescription errors to accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and Continuous Quality Improvement Program. - Ensures accurate processing of insurance claims to resolve customer issues and prevent payment rejections. - Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. - Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. - Manages Community Outreach Portal and coordinates and, at direction of Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. - Builds and sustains relationships with retail partnerships. - Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. - Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. - Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. - Holds technician accountable for attendance and timeliness. - Maintains and improves performance of pharmacy through team member engagement and action planning. - Accountable for technician hiring, on-boarding, training, and scheduling. - Monitors and holds pharmacy technicians accountable for timely training completion. - Follows established policies and procedures set by company for scheduling and training. - Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. - Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/compliant with all regulatory and legal requirements. - Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. - Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. - Maintains PTCB certification through designated PTCB training program and/or state required certification/registration. - Maintains and enhances current knowledge and skills related to pharmacy and healthcare. - Obtains necessary certifications, education credits and training such as LTMP e-modules as required by Company. - Follows performance improvement plans offered by Pharmacy Manager. - Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. - Communicates with pharmacy team, relaying messages from support center or other key emails as required. - Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with Store Manager. That's a lot but we need to keep all. Requirements (Basic Qualifications): - High School Diploma, GED, or equivalent. - PTCB certification (except in Puerto Rico). - One year of work experience as a pharmacy technician in a retail or hospital setting. - Must be fluent in reading, writing, and speaking English (except in Puerto Rico). - Requires willingness to work flexible schedule, including evening and weekend hours. (But schedule we will also have separate.) Preferred Qualifications: - Previous people management/leadership experience. - Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. - Will consider employment of qualified applicants with arrest and conviction records. Pay: Salary range: $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. Schedule: Requires willingness to work flexible schedule, including evening and weekend hours. We should not duplicate schedule info in both Requirements and Schedule; but we can keep in Requirements as part of qualifications and also have Schedule section. It's okay to repeat? The instruction: preserve ALL substantive information; do not invent or summarize away detail. Duplication is okay if it's in original? The original mentions schedule only in Basic Qualifications. We could keep it there and also have Schedule section repeating same info. That's duplication but preserves info. Might be okay. However we could move schedule to Schedule section and remove from Requirements to avoid duplication but still preserve. The requirement list includes that; if we remove it we lose that detail from Requirements. But we could keep it in Requirements and also have Schedule section; duplication is fine. We must not include Benefits section. Now output HTML fragment. Structure:

  About the role

  Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

  Responsibilities

  • ...
  ...

  Requirements

  • High School Diploma, GED, or equivalent.
  • PTCB certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

  Preferred Qualifications

  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
  • Will consider employment of qualified applicants with arrest and conviction records.

  Pay

  The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

  Schedule

  Requires willingness to work flexible schedule, including evening and weekend hours.

  We need to ensure we didn't miss any substantive info like "This role will remain open until filled." That's a metadata line; we could drop as minor metadata. Also "To review benefits, please click here..." we dropped. Also "Salary Range: Hourly" at end is redundant. We also need to include "This information is being provided to promote pay transparency and equal employment opportunities at Walgreens." That's boilerplate EEO; drop. Now ensure we didn't miss any responsibilities like "Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events." Already included. Check we included "Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements." Included. Check we included "Leverages Walgreens resources such as Walgreens Online Verification System