Pharmacy Operations Manager

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

Responsibilities

• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Under the supervision of a pharmacist, supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel.
• Lead training, coaching, and performance management of pharmacy technicians; make decisions regarding performance management including discipline and termination.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve customer complaints and respond to requests in a timely manner.
• Model and share customer service best practices; develop strong relationships with customers by anticipating needs and proactively offering services.
• Assist pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications, counting, and verifying (where allowed by law).
• Complete patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Assist with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law under pharmacist supervision.
• Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy within company policies and legal guidelines.
• Ensure tasks are completed on-time and hold others accountable for efficient workflow.
• Prepare and file reports and records required by the company and government agencies under the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow and drive excellence in pharmacy operations; coordinate and organize pharmacy daily schedule of activities.
• Recommend allocation of pharmacy hours; ensure the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
• Manage annual inventory preparation and completion of non-clinical patient calls.
• Drive new technology/process rollout, champion change, and engage the team around action planning.
• Ensure proper operation and maintenance of pharmacy department equipment; collaborate with Pharmacy Manager on recordkeeping and security safeguards.
• Adhere to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities.
• Maintain knowledge of Company asset protection techniques; support Pharmacy Manager with diversion monitoring and report security concerns.
• Communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures related to pharmacy errors and Continuous Quality Improvement Program.
• Ensure accurate processing of insurance claims to resolve customer issues and prevent payment rejections; follow up with insurance companies and medical providers.
• Participate in 3rd party audits; assist and support Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal; coordinate and assign pharmacists to off-site immunization clinics and community events at the direction of the Pharmacy Manager.
• Build and sustain relationships with retail partnerships.

People & Performance Management

• Lead performance management of technicians including making decisions and recommendations regarding discipline and termination.
• Use constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws.
• Hold technicians accountable for attendance and timeliness; maintain and improve pharmacy performance through team member engagement and action planning.
• Accountable for technician hiring, on-boarding, training, and scheduling; monitor and ensure timely training completion.
• Follow established policies and procedures for scheduling and training.
• Identify gaps in pharmacy operations knowledge among team members and support their training through hands-on instruction or learning modules.
• Assist Pharmacy Manager in monitoring pharmacy and team member licensures, registrations, and certifications to ensure they are active and compliant with regulatory and legal requirements.
• Leverage Walgreens resources such as the Walgreens Online Verification System to document licensure status.
• Ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws.

Training & Personal Development

• Maintain PTCB certification through the designated PTCB training program and/or state-required certification/registration.
• Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company.
• Follow performance improvement plans offered by Pharmacy Manager.
• Seek professional development by monitoring performance, soliciting feedback, and leveraging Healthcare Supervisor as mentor and coach.

Communication

• Communicate with pharmacy team, relaying messages from the support center or other key emails as required.
• Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

Preferred Qualifications

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

Pay

The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.