Pharmacy Operations Manager

We need to output HTML fragment with sections: About the role? Actually job summary includes description. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the job posting. Content: Job Summary: description of role (non-clinical pharmacy operations, etc). Could be "About the role". We'll put that under

About the role

with

containing the summary. Responsibilities: many bullet points: performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient workflow; supervising pharmacy technicians and cashiers; selection, scheduling, development; leads training, coaching, performance management; decisions regarding performance management; customer experience; greeting; resolving complaints; etc. Also operations: assisting pharmacist, patient registration, prescription data entry, preparation, counting, verifying; patient and physician calls; assisting with healthcare services; delegating work; preparing reports; managing workflow; coordinating schedule; recommending allocation; assuring cleanliness; managing inventory; annual inventory prep; non-clinical patient calls; drives tech rollout; equipment maintenance; recordkeeping; security safeguards; Good Faith Dispensing; asset protection; diversion monitoring; communicating prescription errors; processing insurance claims; follow-up; third-party audit; analyzing financials; managing Community Outreach Portal; coordinating immunization clinics; building retail partnerships. People & Performance Management: leads performance management; discipline; constructive discipline; attendance; hiring, onboarding, training, scheduling; monitoring training completion; identifying gaps; supporting training; monitoring licensures; using verification system; selection, recruitment, record retention, training. Training & Personal Development: maintain PTCB certification; maintain knowledge; obtain certifications; follow performance improvement plans; seek professional development; mentor. Communication: communicate with team; relay messages; participate in meetings. Basic Qualifications: list. Preferred Qualifications: list. Also Salary range: $22.50 - $31.00 per hour. Benefits: mention to review benefits via link; we should not include application instructions; but we can include Benefits section if there is real content: "To review benefits, please click here jobs.walgreens.com/benefits." That's a link; we can include as a

with link? The instruction: remove application instructions; but benefits link is not application instruction; it's benefits info. We can include Benefits section with that sentence. Pay: we have salary range; include Pay section. Schedule: mention "Requires willingness to work flexible schedule, including evening and weekend hours." That's schedule info. So include Schedule section. We must not repeat job title as heading. No Job ID. We must not include boilerplate like EEO, etc. The posting includes "We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens." That's EEO/equal-opportunity boilerplate; remove. Also "This role will remain open until filled." is application instruction? It's about posting duration; maybe remove as it's not substantive? Probably remove. Also "To review benefits, please click here jobs.walgreens.com/benefits." Keep as benefits. Also "If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" is application instruction; remove. Also "Salary Range: Hourly" duplicate; we already have pay. Now structure:

About the role

... job summary ...

Responsibilities

• ... each bullet ...

We need to preserve all substantive information; we can combine similar bullets but must not lose detail. Could be many bullets; we can group but must keep details. Probably okay to have many

items. We need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Basic Qualifications and Preferred Qualifications. Could put under Requirements (basic) and Qualifications (preferred). Or we could have Requirements for basic, Qualifications for preferred. Skills maybe not explicitly listed; we could omit Skills section if no specific skills beyond qualifications. The posting mentions "fluent in reading, writing, and speaking English" etc. That's a qualification. Could treat as Requirements. We'll create: Requirements: Basic Qualifications list. Qualifications: Preferred Qualifications list. Skills: maybe not needed; we can omit if no specific skills. Benefits: link. Pay: salary range. Schedule: flexible schedule. Now craft HTML. We need to ensure no markdown fences, just raw HTML. Let's write. First, About the role: combine job summary sentences. "Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination." That's enough. Now Responsibilities: we need to list many items. Let's extract bullet points. I'll create list items: - Engages customers and patients by greeting them and offering assistance with products and services. - Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. - Models and shares customer service best practices. - Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. - Enhances customer experience by increasing focus on healthcare services. - Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). - Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). - Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. - Exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy within the guidelines of authorized company policies, state and federal laws/regulations. - Ensures tasks are completed on-time and holds others accountable for efficient workflow. - At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. - Manages core pharmacy workflow and drives excellence in pharmacy operations. - Coordinates and organizes pharmacy daily schedule of activities. - Recommends allocation of pharmacy hours. - Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. - Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. - Manages annual inventory preparation. - Accountable for completion of non-clinical patient calls. - Drives new technology/process roll out, champions change and engages team around action planning. - Assures proper operation and maintenance of pharmacy department equipment. - In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. - Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. - Maintains and applies knowledge of Company asset protection techniques. - Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. - Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. - Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. - Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. - Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. - Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. - Builds and sustains relationships with retail partnerships. - Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. - Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. - Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. - Holds technician accountable for attendance and timeliness. - Maintains and improves performance of pharmacy through team member engagement and action planning. - Accountable for technician hiring, on-boarding, training, and scheduling. - Monitors and holds pharmacy technicians accountable for timely training completion. - Follows established policies and procedures set by the company for scheduling and training. - Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. - Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. - Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. - Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. - Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. - Maintains and enhances current knowledge and skills related to pharmacy and healthcare. - Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. - Follows performance improvement plans offered by Pharmacy Manager. - Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. - Communicates with pharmacy team, relaying messages from the support center or other key emails as required. - Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager. That's a lot; but okay. Now Requirements (Basic Qualifications): - High School Diploma, GED, or equivalent. - PTCB certification (except in Puerto Rico). - One year of work experience as a pharmacy technician in a retail or hospital setting. - Must be fluent in reading, writing, and speaking English (except in Puerto Rico). - Requires willingness to work flexible schedule, including evening and weekend hours. - Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations). Now Qualifications (Preferred): - Previous people management/ leadership experience. - Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. - We will consider employment of qualified applicants with arrest and conviction records. (But that's EEO; maybe we keep as part of qualifications? It's a statement about considering applicants; could be kept but it's more EEO. Might be considered boilerplate; but it's not exactly EEO; it's about considering applicants with records. Might be okay to keep as part of qualifications. However earlier we said remove EEO/equal-opportunity boilerplate. This line is about considering applicants with arrest and conviction records; it's not exactly EEO but could be considered inclusive hiring statement. Might be okay to keep. I'd keep it as a bullet under Preferred Qualifications. Now Benefits: we have link. We'll put:

For details on benefits, see jobs.walgreens.com/benefits.

But we need to keep the exact