Pharmacy Operations Manager
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO, legal, etc. The text includes "We will consider employment of qualified applicants with arrest and conviction records." That's EEO? Might be considered boilerplate but it's part of posting; but instruction says remove EEO/equal-opportunity/scam-warning boilerplate. That line is about considering applicants with arrest records; could be considered EEO. Safer to remove it. Also "This information is being provided to promote pay transparency and equal employment opportunities at Walgreens." That's EEO boilerplate, remove. Also "This role will remain open until filled." Might be boilerplate but maybe keep? It's not EEO but could be considered generic. Probably safe to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove EEO lines. Keep other.
Also "To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" That's application instructions? It's benefits link. Might be considered application instructions? It's a link to benefits. Probably we should keep benefits section with that link. But we need to not include application instructions like "To apply...". This is benefits link, not application. We'll keep.
We need to extract substantive content.
Let's parse:
Job Summary paragraph: we can treat as About the role.
Responsibilities: many bullet-like sentences. We'll create a
with each duty as - . Must not invent.
List responsibilities from text:
- Performing day-to-day non-clinical pharmacy operations, administrative activities (where state and federal laws/regulations allow)
- Ensuring efficient pharmacy workflow and a positive patient experience
- Serving as a full-time certified pharmacy technician
- Operating pharmacy systems to obtain patient and drug information and process prescriptions
- Under supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within guidelines of authorized company policies, laws, regulations and business ethics
- Responsible for the selection, scheduling, and development of pharmacy technician personnel
- Leads training, coaching, and performance management of pharmacy technicians
- Makes decisions regarding performance management including discipline and termination
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience
- Models and shares customer service best practices
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy
- Enhances customer experience by increasing focus on healthcare services
- Assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
- Completes patient and physician calls under the supervision of a pharmacist (where allowed by law)
- Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
- Within guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
- Ensures tasks are completed on-time and holds others accountable for efficient workflow
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies
- Manages core pharmacy workflow and drives excellence in pharmacy operations
- Coordinates and organizes pharmacy daily schedule of activities
- Recommends allocation of pharmacy hours
- Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
- Manages annual inventory preparation
- Accountable for completion of non-clinical patient calls
- Drives new technology/process roll out, champions change and engages team around action planning
- Assures proper operation and maintenance of pharmacy department equipment
- In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met
- Maintains and applies knowledge of Company asset protection techniques
- Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
- Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events
- Builds and sustains relationships with retail partnerships
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination
- Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same
- Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws
- Holds technician accountable for attendance and timeliness
- Maintains and improves performance of pharmacy through team member engagement and action planning
- Accountable for technician hiring, on-boarding, training, and scheduling
- Monitors and holds pharmacy technicians accountable for timely training completion
- Follows established policies and procedures set by the company for scheduling and training
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements
- Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company
- Follows performance improvement plans offered by Pharmacy Manager
- Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
That's a lot; but we can group maybe.
Requirements: Basic Qualifications list:
- High School Diploma, GED, or equivalent
- PTCB certification (except in Puerto Rico)
- One year of work experience as a pharmacy technician in a retail or hospital setting
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evening and weekend hours
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications:
- Previous people management/leadership experience
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
Skills: Not explicitly listed; maybe we can infer from responsibilities but we shouldn't invent. Could omit Skills section if no explicit skills.
Benefits: link to jobs.walgreens.com/benefits. We'll put a
with link.
Pay: Salary range: $22.50 per hour - $31.00 per hour. Also note that actual hourly salary depends on factors.
Schedule: willingness to work flexible schedule, including evening and weekend hours.
We must not create sections with filler like "commensurate with experience". We have actual schedule info.
Now produce HTML.
Structure:
About the role
Job Summary ... (the summary paragraph).
Responsibilities
- ... each responsibility as li.
We need to ensure we don't duplicate lines. We'll list each distinct responsibility.
Given many responsibilities, we can combine similar but must preserve all substantive info. We'll list each bullet as separate li.
We'll need to be careful not to exceed but okay.
Let's craft.
We'll start with About the role: combine the Job Summary paragraph (first paragraph). The Job Summary text: "Job Summary Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination."
We'll put that in .
Now Responsibilities: we need to list all responsibilities after that, but we already included some in summary; to avoid duplication, we should not repeat those already in summary. However the instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we include them in summary, we still need to include them somewhere; but we can keep them in summary and not repeat in responsibilities. However the responsibilities section should contain the rest of duties not already in summary. But it's okay to have overlap? Might be considered duplication. Better to avoid duplication: put the summary as About the role, and then responsibilities list the rest (excluding those already covered). However the summary already includes many duties; we could keep them there
for prose. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, legal, etc. The text includes "We will consider employment of qualified applicants with arrest and conviction records." That's EEO? Might be considered boilerplate but it's part of posting; but instruction says remove EEO/equal-opportunity/scam-warning boilerplate. That line is about considering applicants with arrest records; could be considered EEO. Safer to remove it. Also "This information is being provided to promote pay transparency and equal employment opportunities at Walgreens." That's EEO boilerplate, remove. Also "This role will remain open until filled." Might be boilerplate but maybe keep? It's not EEO but could be considered generic. Probably safe to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove EEO lines. Keep other. Also "To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" That's application instructions? It's benefits link. Might be considered application instructions? It's a link to benefits. Probably we should keep benefits section with that link. But we need to not include application instructions like "To apply...". This is benefits link, not application. We'll keep. We need to extract substantive content. Let's parse: Job Summary paragraph: we can treat as About the role. Responsibilities: many bullet-like sentences. We'll create a
- with each duty as
- . Must not invent.
List responsibilities from text:
- Performing day-to-day non-clinical pharmacy operations, administrative activities (where state and federal laws/regulations allow)
- Ensuring efficient pharmacy workflow and a positive patient experience
- Serving as a full-time certified pharmacy technician
- Operating pharmacy systems to obtain patient and drug information and process prescriptions
- Under supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within guidelines of authorized company policies, laws, regulations and business ethics
- Responsible for the selection, scheduling, and development of pharmacy technician personnel
- Leads training, coaching, and performance management of pharmacy technicians
- Makes decisions regarding performance management including discipline and termination
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience
- Models and shares customer service best practices
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy
- Enhances customer experience by increasing focus on healthcare services
- Assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
- Completes patient and physician calls under the supervision of a pharmacist (where allowed by law)
- Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
- Within guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
- Ensures tasks are completed on-time and holds others accountable for efficient workflow
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies
- Manages core pharmacy workflow and drives excellence in pharmacy operations
- Coordinates and organizes pharmacy daily schedule of activities
- Recommends allocation of pharmacy hours
- Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
- Manages annual inventory preparation
- Accountable for completion of non-clinical patient calls
- Drives new technology/process roll out, champions change and engages team around action planning
- Assures proper operation and maintenance of pharmacy department equipment
- In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met
- Maintains and applies knowledge of Company asset protection techniques
- Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
- Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events
- Builds and sustains relationships with retail partnerships
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination
- Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same
- Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws
- Holds technician accountable for attendance and timeliness
- Maintains and improves performance of pharmacy through team member engagement and action planning
- Accountable for technician hiring, on-boarding, training, and scheduling
- Monitors and holds pharmacy technicians accountable for timely training completion
- Follows established policies and procedures set by the company for scheduling and training
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements
- Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company
- Follows performance improvement plans offered by Pharmacy Manager
- Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
That's a lot; but we can group maybe.
Requirements: Basic Qualifications list:
- High School Diploma, GED, or equivalent
- PTCB certification (except in Puerto Rico)
- One year of work experience as a pharmacy technician in a retail or hospital setting
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evening and weekend hours
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications:
- Previous people management/leadership experience
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
Skills: Not explicitly listed; maybe we can infer from responsibilities but we shouldn't invent. Could omit Skills section if no explicit skills.
Benefits: link to jobs.walgreens.com/benefits. We'll put a
with link. Pay: Salary range: $22.50 per hour - $31.00 per hour. Also note that actual hourly salary depends on factors. Schedule: willingness to work flexible schedule, including evening and weekend hours. We must not create sections with filler like "commensurate with experience". We have actual schedule info. Now produce HTML. Structure:
About the role
Job Summary ... (the summary paragraph).
Responsibilities
- ... each responsibility as li.
. Now Responsibilities: we need to list all responsibilities after that, but we already included some in summary; to avoid duplication, we should not repeat those already in summary. However the instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we include them in summary, we still need to include them somewhere; but we can keep them in summary and not repeat in responsibilities. However the responsibilities section should contain the rest of duties not already in summary. But it's okay to have overlap? Might be considered duplication. Better to avoid duplication: put the summary as About the role, and then responsibilities list the rest (excluding those already covered). However the summary already includes many duties; we could keep them there