Pharmacy Operations Manager

We are seeking a Pharmacy Operations Manager to promote growth and unlock possibilities at TriStar Centennial Medical Center. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

TriStar Centennial Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance, as well as referral services for child, elder, and pet care, home and auto repair, and event planning.
• Consumer discounts through Abenity and other discount programs.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

About the Role

The Pharmacy Operations Manager provides managerial support to the Director of Pharmacy and other Pharmacy Department Leadership through day-to-day departmental leadership and coordination of pharmacy workflow. This role coordinates and supervises the daily activities of Pharmacy staff, delegating assignments as necessary to maintain department productivity while creating a patient- and customer-focused department in support of exceptional patient care. The Operations Manager is also responsible for attracting and developing a team of highly capable, committed supervisors and staff through recruiting and interviewing candidates with a passion for patient- and customer-centered care.

Responsibilities

• Manage and supervise Pharmacy operations, including formulating and implementing institutional policy and practice at the department level, and overseeing day-to-day operations and workflow.
• Assist in the planning, development, organization, operation, and evaluation of pharmacy services.
• Assess and change pharmacy operations in coordination with the pharmacy management team.
• Assist in maintaining appropriate information systems to optimize pharmacy workflow.
• Ensure pharmacy staff development, new employee orientation, and ongoing training in coordination with other pharmacy managers.
• Help ensure that policies and procedures are updated and followed in coordination with the pharmacy management team.
• Ensure compliance with pharmacy laws and provide staff guidance regarding regulatory agencies, including The Joint Commission standards, National Patient Safety Goals, and USP 797. Participate in quality assurance activities to evaluate and maintain safe medication practices.
• Assist with budget preparation and ongoing cost containment initiatives for medication use and operations. Provide other management reports as required.
• Ensure compliance with departmental productivity targets and assist with staffing proposals.
• Direct the preparation of written or oral reports at shift change to communicate incomplete assignments and potential patient safety concerns, ensuring continuity of medication therapy and timely processing of patient charges and credits.
• Coordinate with the Information Systems Pharmacist on operational activities related to informatics, order entry systems, and automated dispensing cabinets.
• Coordinate with the Pharmacy Buyer on operational activities related to drug use, control, inventory, and billing.
• Ensure proper control of pharmaceutical controlled substances and maintenance of proper records and inventories.
• Assist in the recruitment, interviewing, and evaluation of pharmacists, pharmacy residents, pharmacy technicians, and pharmacy interns. Coordinate new hire training.
• Assist with personnel performance reviews and the development and retention of competent personnel in coordination with the Technician Supervisor.
• Conduct coaching and staff mentoring sessions when necessary.
• Ensure appropriate staffing of pharmacists and pharmacy technicians in the pharmacy and maintain skills to assist with staffing as needed.
• Ensure the accuracy of time away from work records in coordination with other department managers.
• Develop pharmacist schedules and supervise pharmacists and technicians in the performance of their assigned duties on a daily basis, prioritizing tasks in the event of staffing shortages.
• Coordinate the experience of Pharmacy interns and provide rotations for Schools of Pharmacy as part of their experiential education programs.
• Assume other responsibilities in the management of the Pharmacy Department as delegated by the Director of Pharmacy.
• Help implement strategies designed to strengthen the pharmacy program.
• Adhere to facility and departmental policies and procedures, objectives, and quality assurance programs, as well as safety, environmental, and infection control standards.
• Maintain professional growth and development through continuing education seminars, workshops, and professional affiliations.
• Maintain knowledge of facility utilization of automated dispensing processes, including automated dispensing cabinets, software systems, overwrap packaging, and bar-coding.
• Provide education or in-services on medication-related policies and procedures to healthcare professionals, students, and patients as needed.
• Retrieve, analyze, evaluate, and interpret scientific literature to provide accurate, concise, applicable, and timely drug information to healthcare professionals.
• Manage systems for storage, preparation, and dispensing of medicinal agents using appropriate techniques while following health system policies; supervise personnel involved in these processes.
• Collaborate with all individuals involved in the medication dispensing and use process as appropriate.
• Attend meetings and participate on committees as required.
• Assist with the coordination and safe dispensing of alternative medications in response to medication shortages.
• Maintain a productive, collaborative relationship with all hospital staff and vendors.
• Maintain compliance with required classes and vaccinations by CMC, such as Code of Conduct, influenza vaccine, and TB skin tests.

Requirements

• B.S. or PharmD Degree from an accredited college of Pharmacy required.
• Eligible for licensure as a pharmacist in the State of Tennessee required.
• Minimum of 4 years’ experience as a hospital pharmacist required.
• ASHP accredited residency or advanced degree (MBA, MHA, MS) preferred.
• Ability to work independently and manage others, demonstrated by organization, communication, leadership, customer orientation, PC, financial management, and project management skills.

About the Facility

TriStar Centennial Medical Center is a 740+ bed comprehensive facility offering medical and surgical programs, including:

• Behavioral health and 24-hour emergency services.
• Heart and vascular, imaging, neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women's services.

As an affiliate of TriStar Health, TriStar Centennial Medical Center is a 43-acre campus home to:

• TriStar Centennial Heart & Vascular Center.
• TriStar Centennial Women's Hospital.
• The Children's Hospital at TriStar Centennial.
• Sarah Cannon Cancer Institute at TriStar Centennial Medical Center.
• TriStar Centennial Advanced Joint Replacement Institute.
• TriStar Centennial Parthenon Pavilion.

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.