Pharmacy Onboarding Enrollment Coordinator

RxAnte is a rapidly growing, tech-enabled healthcare services company with over 30 million lives under management. We help people get more from their medicines through value-based pharmacy care management solutions for health plans. Mosaic Pharmacy Service, our wholly owned subsidiary launched in 2019, offers pharmacy and chronic care management services for medically complex and vulnerable members, transforming the pharmacy experience for seniors while helping payers achieve quality improvement and cost savings.

About the role

In this role, you will be the first voice new patients hear at Mosaic, guiding them through onboarding by conducting telephone and video consultations. Your work directly supports medically complex and vulnerable seniors across the country, giving them a trusted, empathetic guide from their very first interaction and helping make their medication regimens safer, simpler, and more affordable.

Responsibilities

• Serve as the first point of contact for new patients by phone and video, guiding them through onboarding.
• Conduct comprehensive medication history interviews and reconcile prescriptions.
• Educate patients on Mosaic’s pharmacy services and benefits.
• Synchronize medication regimens and schedule the initial medication shipment.
• Contact previous pharmacies to coordinate prescription transfers.
• Collaborate with prescribers to obtain new prescriptions.
• Address patient questions about insurance, costs, and coverage, and support claims processing and third-party billing issues.
• Enter prescription details accurately into the pharmacy system for precise, timely medication fulfillment.
• Document patient information thoroughly and accurately in the pharmacy management system.

Requirements

• Active Virginia Pharmacy Technician license in good standing.
• 3 or more years of experience in a healthcare or pharmacy setting with direct patient interaction, such as home health, hospital, primary or specialty care, or pharmacy.
• Exceptional communication skills, including empathetic listening and clear verbal and written expression.
• High attention to detail and strong organizational skills.
• Adaptability in a fast-paced, evolving environment.
• Proficiency with pharmacy software and general computer applications.
• Availability to work a full-time 8.5-hour shift, Monday through Friday, scheduled between 9:00 a.m. and 6:00 p.m. Eastern, with the exact shift confirmed at hire and occasional overtime based on patient needs.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred Qualifications

• 1 to 2 years of call center experience.
• Experience collecting medication histories.

All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Pay

The expected pay range for this position is $26.00 to $28.00 per hour. Actual compensation within the range is determined by factors including experience, skills, and internal equity.

Benefits

• Medical, dental, and vision coverage with prescription benefits (Company pays 100% of the employee-only premium).
• Health Savings Account with company contributions.
• 401(k) retirement plan with an employer match.
• Company-paid life, long-term disability, and accidental death and dismemberment insurance (voluntary short-term disability available).
• Employee Assistance Program and a benefits Customer Advocate service.
• Paid time off and paid company holidays.
• Company-provided equipment.
• Support for professional development and training.

Schedule

Full-time, 8.5-hour shift, Monday through Friday, scheduled between 9:00 a.m. and 6:00 p.m. Eastern. Exact shift confirmed at hire with occasional overtime based on patient needs.