Pharmacy Navigator I - Per Diem

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

• Establish an initial greeting to patients admitted or who have a clinic appointment and explain services available via the HMH Pharmacies.
• Performs prescription order entry duties as necessary.
• Obtains patient authorization to process prescriptions through the ambulatory or specialty pharmacy.
• Engages in a collaborative process with floor nurses, discharge planners, case managers, social workers, physicians, APN's, PA's, Medical Residents, unit clerks and other teams/initiatives as required to ensure patients scheduled for discharge to home or who have clinic appointments can receive the critical medications needed in a timely manner.
• Determines information sources necessary to process prescriptions (e.g., insurance coverage).
• Identifies and Troubleshoots patient medication access issues related to insurance, financial or insurance coverage and helps to resolve so patients can receive needed medications.
• Adheres to all established HMH Pharmacy and Federal/State privacy and compliance policies to protect patient confidentiality.
• Ensures prescription fulfillment by in-house pharmacy based upon priority needs to allow for timely discharge and/or start of specialty medication.
• Captures patient pickup of prescriptions and/or delivery of completed prescription orders to patient care areas or home.
• Safeguards patient medication safety. Reports any medication errors or medication variances as required by HMH Pharmacy Policy.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
• Education, Knowledge, Skills and Abilities Preferred: Retail/Specialty Pharmacy experience.
• Strong knowledge and experience with PBM Claims and coverage.
• Licenses and Certifications Required: Pharmacy Technician License.
• PTCB or Equivalent Certification Required within 180 days of start of employment with the following exceptions:
• a. Hired prior to January 2024
• b. Actively enrolled in ACPE accredited school of pharmacy / another allied health program or hired before 1-1-24