Pharmacy Manager

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients daily across approximately 8,500 stores in the U.S. and Puerto Rico. We are committed to being the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures.

About the role

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies. Manages an efficient pharmacy workflow, improves pharmacy financials, oversees inventory, and enhances patient experience. Manages pharmacy staff performance, engagement, and professional development.

Responsibilities

• Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., demonstrating curiosity, servicing until satisfied, championing empathy and inclusivity).
• Connects with patients by anticipating needs and proactively offering services. Leads efforts to enhance patient experience by increasing awareness of healthcare services (e.g., patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcomes services).
• Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, or District Manager.
• Counsels patients and answers questions regarding medication usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to medical providers as needed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications.
• Ensures the pharmacy operates in accordance with regulations, company policies, and standards. Establishes procedures to promote efficient workflow, including staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.
• Responsible for opening and closing the pharmacy and shift changes.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Collaborates with Store Manager to define and develop new strategic business opportunities.
• Maintains knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale registers. Supports pharmacy staff and patients with information technology and identifies opportunities to improve productivity.
• Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies, medical providers, and conducting or participating in third-party audits.
• Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer questions.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review following company procedures and guidelines.
• Manages the maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and layout changes.
• Prepares and submits all records, reports, and documentation required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers).
• Collaborates with Store Manager on pharmacy staff hiring, discipline, and termination, ensuring compliance with employment laws.
• Partners with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision. Monitors and recognizes improvements in pharmacy staff performance by implementing rewards programs.
• Manages pharmacy staff performance by overseeing training and conducting formal performance reviews. Identifies high-potential team members and collaborates with Store Manager to manage career progression.
• Addresses employee relations concerns and maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive management relationships.
• Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement.
• Develops and maintains good relationships with the local medical community, including physicians, nurses, and other healthcare providers. Reaches out to the community to promote the pharmacy business and enhance growth opportunities.
• Supports Store Manager in expanding health and wellness awareness in the community.

Qualifications

• BS in Pharmacy or Pharm D Degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing. (Some states may require more specific pharmacy experience).
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• An average rating of at least 3.0 on leadership behaviors on the last performance review (if on file) and no written disciplinary actions in the last 12 months (Internal candidates only).

Preferred Qualifications

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• An average rating of 3.7 or above on leadership behaviors on the last performance review (if on file) (Internal candidates only).

Training & Personal Development

• Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals and Walgreens publications and communications.
• Maintains awareness of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
• Completes education credits and training, including learning modules, as required by the Company.
• Seeks professional development by monitoring own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor and Store Manager as mentors and coaches.

Pay

Pharmacy Manager - $67.05/hr - $90.55/hr. The actual salary within this range will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.