Pharmacy Lead Technician

About the Role

At CVS Health, we are transforming health care for our customers and creating a great place to work. As a Pharmacy Lead Technician, you will play a critical role in supporting our pharmacy teams to deliver on our brand promise. You will be an example for and support the pharmacy team in delivering operational and service excellence within your store, acting as a role model, mentor, and guide while supporting the Pharmacy Manager and all Pharmacist(s).

Responsibilities

• Adhere to and champion safe and effective pharmacy operations, following all company Standard Operating Procedures (SOPs) at each workstation.
• Support pharmacy workflow and procedures at each workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care, solving or escalating patient problems, and offering additional health care services.
• Assist the Pharmacist-on-duty with managing day-to-day activities and delegated administrative tasks, including scheduling and reporting.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members, sharing best practices and contributing to their growth and development.
• Oversee and/or complete inventory activities, such as putting away medication deliveries, participating in physical inventories, and completing cycle counts.
• Serve as a trusted source of truth, escalating issues and referring colleagues to appropriate support channels.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic.
• Comply with all relevant federal, state, and local laws, regulations, and CVS policies to ensure patient safety and privacy.
• Where permissible, support immunizations by completing required training and certification, educating patients and the pharmacy team, and administering vaccines.

Qualifications

• 1+ years of experience as a Pharmacy Technician.
• Compliance with state board of pharmacy requirements, including age, education, and licensure/certification.
• Ability to work 30 hours or greater per week, including weekends.
• Completion of required training within designated timeframe.

Skills

• Attention to detail and ability to pivot quickly between tasks.
• Strong customer service and team orientation, with excellent communication skills.
• Mathematical reasoning and problem-solving abilities.
• Physical ability to lift, scan, and bag items, as well as perform repetitive tasks.
• Leadership skills, including delegation, motivation, and coaching.

Preferred Qualifications

• National Certification.
• 3-5 years of experience as a Pharmacy Technician.
• Previous experience in pharmacy, retail, medical, or customer service settings.
• Experience in the Inventory Specialist role.
• Ability to work across multiple locations to meet business needs.

Pay

The typical pay range for this role is $18.50 - $28.00 per hour. The actual base salary offer will depend on factors including experience, education, geography, and other relevant considerations.