Pharmacy Insurance Specialist

Be the insurance expert behind better pharmacy outcomes! At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Pharmacy Insurance Specialist to assist our customers in getting resolutions for all their insurance needs including Medicaid programs, Medicare Parts B and D, manufacturer assistance programs and more. Please Note This role is based in our Grapevine, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status) What You’ll Do Operate as the first point of contact for incoming calls and tickets from pharmacy clients to provide prompt insurance resolutionsDocument each phone call and the actions performed in tracking softwareCommunicate directly with insurance providers and switch companies on the pharmacy’s behalfComplete insurance requests and escalated insurance reviews in a timely mannerUpdate and maintain Liberty Software’s master National Council for Prescription Drug Programs (NCPDP) format databaseProvide unmatched customer service in every client interaction Qualifications At least two years of pharmacy/pharmacy technician experience required, with three to five years being preferredExtensive experience in insurance adjudicationCertified Pharmacy Technician (CPHT) certification a plusFamiliarity with independently owned pharmacies a plusDemonstrated ability to communicate by phone and email to members of client organizations and third-party companies such as insurance providers and pharmacy switchesProven ability to shift between multiple tasks as neededStrong attention to detail, as well as strong written and documentation skillsExcellent listening and critical thinking skillsExperience using Liberty Software products (RXQ, BZQ) a plusBasic computer skills and comfort learning new software products needed Benefits Starting Day One 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroom If you are ready to be the voice behind the solution APPLY TODAY!