Pharmacy Implementation Specialist

About the role

The Implementation Specialist at Clearway Health will work with new partnership hospitals to integrate and launch new pharmacy services. The Implementation Specialist is deployed to the client at the onset of the partnership and is responsible for providing hands on, in person, integrated care for patients with high medication cost. You'll be responsible for delivering safe and efficient specialty services while training the incoming new team members including Pharmacy Technicians and Pharmacy Liaisons.

Responsibilities

• Filing and renewing of any primary state pharmacy technician license registration.
• Provide hands-on expertise, resources, and knowledge to new hospital sites as part of a new client partnership agreement.
• Own in partnership with our People & Culture team the on-boarding experience and client satisfaction of new hires.
• Build, develop and/or maintain on-site provider and pharmacy relationships by providing exceptional pharmacy care to patients.
• Develops relationships with local insurances, drug representatives, and external care providers to create a holistic care model for every patient.
• Integrating specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites; including training materials and education.
• Refinement of workflows and processes post launch to deliver Clearway Health experience to patients.
• Training of on-site client staff liaisons to ensure local model is consistent with every site and ensure all liaisons meet competency requirements.
• Provider Relations: Make initial contact with the clinical team, attend provider or all staff meetings, shadow a member of each group (pharmacy staff, front desk, MA, RN, and MD) to evaluate the efficiency and flow of the program’s current state, identify clinic sponsors to obtain feedback/gaps with past, present, and future workflows, train and shadow new Pharmacy Technician Liaisons and Pharmacists in all duties, roles, and responsibilities, track and report status to management along with any issues, escalate to leadership any risks and barriers to success including identifying and managing individual staff presenting challenges with adopting new protocols.
• Patient Relationship Development and Client Performance: Manage and grow patient base by recruitment and retention of specialty pharmacy services, manage patient enrollment functions, including following up on provided leads for new business in clinic, and generate leads through provider relationships or direct customer service engagements, retain patients through excellent service, navigate patient EMR to effectively answer questions and/or provide documentation as needed for prior authorizations, resolve patient care issues and situational awareness around when to involve managers and/or clinicians.

Requirements

• Must be registered and in good standing with any State Board of Pharmacy.
• Must have current active National Certification verified by PTCB.
• Must have a valid driver's license with current auto insurance.

Qualifications

• 3+ years of pharmacy experience required.
• Experience developing and documenting specialty pharmacy workflows, SOPs, and training materials to support new program launches and operational consistency, preferred.
• Familiarity with specialty pharmacy operations and compliance standards (e.g., payer requirements, Prior Authorization processes, and accreditation standards such as URAC or ACHC), preferred.
• Experience managing implementation timelines, milestones, and issue resolution to ensure projects launch on schedule and meet operational and client expectations, preferred.
• Pharmacy leadership experience preferred.

Skills

• Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
• Excellent interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.
• Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.
• Ability to understand, explain, and actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
• Demonstrates a desire and capacity to expand expertise, develop new skills, and grow professionally.
• Highly proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.

Special Working Conditions

• On-call, Travel, Shift, Coverage: Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays. Must be willing to travel up to 80%.

Benefits

This opportunity offers a compelling combination of compensation and performance-based incentives designed to recognize and reward contributions. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.