Pharmacy Distribution Technician

About the role

This position is responsible for the accurate picking, packing, and shipping of medication and supply orders to the entire Banner Health system including but not limited to acute care, urgent care, clinics, and retail pharmacies, ensuring timely and precise order fulfillment. The role manages inventory maintenance and annual inventory coordination for departmental medications and supplies that will provide cost savings to the entire system as well as medication stock security. The position requires comprehensive knowledge of current medication usage patterns, handling of hazardous medications, and departmental requirements. Additional responsibilities include managing medication recalls, processing returns, reconciling invoices, coordinating the removal of expired inventory, and maintaining a clean and organized warehouse environment while maintaining compliance with all regulatory standards. Procurement duties may be assigned by management on an as-needed basis.

Schedule

Monday – Friday, 6:00 AM – 2:30 PM

Responsibilities

• Picks, packs, and ships medication and supply orders to all facilities including acute care, urgent care, clinics, compounding and retail pharmacies. Ensures accurate order fulfillment, proper packaging, and timely delivery to meet facility needs.
• Operates forklift equipment safely and efficiently as needed (certification required within 30 days of hire).
• Maintains warehouse cleanliness, organization, and safety standards. Performs routine cleaning tasks, organizes storage areas, ensures proper placement of inventory, and maintains clear pathways and work areas. Identifies and addresses safety hazards promptly with management.
• Maintains optimal inventory levels through regular assessments and monitoring to support strategic supply resilience. Performs routine cycle counting to ensure inventory accuracy and identify discrepancies. Conducts scheduled counts of medications and supplies, documents findings, and resolves variances.
• Performs procurement activities as assigned by management, which may include submitting orders to local wholesalers and direct accounts when directed. Reconciles received merchandise against invoices, codes invoices for payment processing, and handles invoice processing according to current Accounts Payable standards. Collaborates with vendor representatives to resolve billing issues.
• Manages medication recall processes by removing affected medications from inventory, processing returns, and completing required documentation per recall notices. Maintains organized files and comprehensive documentation related to all medication recalls.
• Coordinates the removal of expired and unusable items from inventory. Processes outdated and unusable medications through the designated returns company for reimbursement. Manages invoices and maintains detailed documentation for all returned medications.
• Participates in all aspects of medication management, storage, and dispensing.
• Serves internal customers such as patients, nurses, licensed independent practitioners, nursing directors, department directors, administrators, and healthcare team members to integrate services, enhance patient care, and ensure effective communication. Works with management to resolve any customer service issues and provide dedicated excellent customer service.

Requirements

• Requires Pharmacy Technician licensure and active Pharmacy Technician certification.
• Minimum of four years Pharmacy Technician experience.
• Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.
• Forklift certification must be obtained within 30 days of hire; internal training and testing will be provided during business hours.
• Strong customer service focus, exceptional communication skills, strong attention to detail, prioritization capabilities, superior problem-solving skills, and ability to multi-task.
• Must demonstrate effective oral and written communication skills for interfacing with all levels of staff, physicians, patients, and other contacts.
• Ability to complete moderate to difficult mathematical calculations using a hand-held calculator is required.
• Ability to use multiple software packages on a personal computer and have a working knowledge of Medication Management Information System (MMIS).

Preferred qualifications

• Work experience which demonstrates analytical ability, judgment and interpersonal skills in pharmacy or healthcare preferred.
• Experience and proficiency with computer software applications (Word, Excel, Outlook) or comparable programs.
• Additional related education and/or experience preferred.