Pharmacy Director

About the Role

Works in an innovative environment that strives to improve, develop, and implement new systems and processes to help ensure AHF maintains and enhances its cutting-edge services for patients. This role involves collaboration with colleagues and team members, providing opportunities to contribute to AHF’s success through idea-sharing, learning, training, and networking. Participation in internal and external meetings, conferences, training sessions, and community events supports both personal growth and value-added contributions to AHF.

The Practice Site Pharmacy Director plays a key role in bringing "best practice" ideas to all locations while ensuring consistent application of processes, procedures, and policies across the organization.

Principles of Conduct

• Follow AHF’s Mission and live the Core Values in your daily work.
• Provide high-quality, skilled, and competent care.
• Offer courteous, compassionate, and reliable services to all.
• Conduct yourself with professionalism, honesty, and integrity.

Customer Service Contributions

A Customer Service Creed is a Major Contribution:

• Prompt/Ready
• Friendly/Caring
• Helpful/Knowledgeable

Client Experience Best Practices:

• A warm welcome and a positive first impression.
• Demonstrate care by actively listening and showing genuine interest.
• Maintain strong relationships and ongoing commitments, going above and beyond to leave a lasting impression.

Things to Keep in Mind About the Client Experience:

• It’s a collaboration across all business lines—we all own the Client Experience.
• You know your clients, patients, and communities better than anyone.
• Regardless of your business line, the client sees us as AHF.
• The Client Experience is a journey, and the goal is to gain a commitment to service, not compliance.

Business Philosophy Contributions

Essential for Success in This Position:

• Mission-driven
• Fairness
• Learning
• Hands-on
• Accountability
• Tenacity