Pharmacy Director

About the Role

Works in an innovative environment that strives to improve, develop, and implement new systems and processes to ensure AHF maintains and enhances its cutting-edge services for patients. The Practice Site Pharmacy Director contributes by bringing "best practice" ideas and ensuring consistent application of processes, procedures, and policies across the organization.

Collaboration with colleagues and team members provides opportunities to share ideas, learn from others, and grow through training, networking, and attending internal/external meetings, conferences, and community events.

Principles of Conduct

• Follow AHF’s Mission and live the Core Values in daily work.
• Provide high-quality, skilled, and competent care.
• Offer courteous, compassionate, and reliable services to all.
• Conduct yourself with professionalism, honesty, and integrity.

Customer Service

A strong customer service contribution is essential for success in this role. Key principles include:

• Prompt, friendly, caring, helpful, and knowledgeable interactions.
• Collaboration across all business lines to own and improve the Client Experience.
• Understanding clients, patients, and communities deeply.
• Recognizing that the client sees all interactions as representative of AHF.

Client Experience Best Practices:

• A warm welcome and positive first impression.
• Demonstrating care through active listening and genuine interest.
• Maintaining strong relationships and ongoing commitments.
• Going above and beyond to leave a lasting impression.