Pharmacy Customer Service Specialist

Position Summary

The Pharmacy Cashier is responsible for providing excellent customer service at the point of sale, ensuring accurate transactions, and supporting the pharmacy team in maintaining a smooth workflow.

Duties & Responsibilities

• Greet customers promptly and courteously.
• Answer customer’s general questions and direct clinical or medication-related questions to a pharmacist.
• Aid patients picking up prescriptions by verifying identifying information.
• Handle cash, credit, and electronic payments while ensuring proper change and receipts.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Help manage customers waiting queues and ensure communication with pharmacy staff of customers waiting.
• Cooky with pharmacy staff to resolve billing, pricing or prescription issues.
• Keep the checkout area clean, organized, and stocked with necessary supplies; notify management when reorder is necessary.
• Reconcile cash drawers at end of day.
• Follow all company policies and procedures, including safety and security protocols.
• Other duties as assigned by the pharmacy management.

Education And/or Experience

• High school diploma or equivalent required.
• Previous cashier or retail experience preferred; pharmacy or healthcare experience is a plus.

Knowledge, Skills, And Abilities

• Possess superior organizational and administrative skills.
• Excellent interpersonal and communication abilities.
• Excellent computer skills in a Microsoft Windows environment.
• Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results.
• Strong calendaring, organizational, and document management skills required.
• Proactive approach to solving problems and communicating to leadership.
• Knowledge of office management systems, procedures, and office equipment required.
• Excellent time management skills and ability to prioritize work.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.
• The requirements listed are representative of the basic knowledge, skills, and/or abilities required.
• Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Physical Demands

• Sit, stand, reach with hands and arms, talk, and hear.
• Frequently use hands to touch and handle objects.
• Frequent standing or walking.
• Occasionally lift and/or move up to 10 pounds.
• Sustained use of a computer.
• Noisy environment.

Work Environment

• Office setting, with sustained use of a computer.
• Minimal to moderate noise level.
• Maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

Leadership

Leader: Pharmacy Manager

Benefits

• 150 hours of PTO in the first year followed by 195 hours per year moving forward.
• 12 paid holidays.
• Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans.
• Health Savings Account or Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• 403b Retirement Account with 5% matching and 100% vesting after 90 days.
• Life Insurance 2 times the annual salary.
• Voluntary Life Insurance Plan including spouse and child coverage options.
• Short- & Long-Term Disability Plans.
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges.
• Professional Development Opportunities.
• Tuition Assistance.
• Annual performance review that includes an annual performance-based salary increase.

Protecting Our Team Members, Clients, Volunteers, and Community Partners

• As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption.

EEO Statement

Equal Opportunity Employer. Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information. Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Application Information

Please apply at www.damien.org/job-opportunities

At-Will Employment

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center’s right to assign or reassign duties and responsibilities to this position at any time.