Customer Service Specialist

What You’ll Be Doing

Align with Clickstop’s Core Values to drive our culture and business forward.

In this role, Communicate, Responsible, Decisive, Enthusiastic, and Courageous stand out.

Provide industry-leading customer support for one of our e-commerce brands.

Ensure our commitment to our Brand Promise by delivering accurate, timely, and complete support.

Complete daily tasks while living out our values and code through self-awareness and integrity.

Celebrate successes and identify areas for growth.

Customer Service & Support Responsibilities

• Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
• Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
• Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
• Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.

Customer Service & Support Critical Skills

• Customer Experience & Service Systems Thinking: Understand how actions, communication, and operational processes impact the overall customer experience. Identify opportunities to improve customer outcomes beyond the immediate issue. Deliver accurate, timely, and consistent support that protects the Brand Promise.
• Diagnostics Thinking & Root Cause Awareness: Gather and assess information thoroughly to identify root causes and recommend effective solutions. Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.
• Ownership & Follow-Through: Take accountability for customer issues through resolution while managing priorities with accuracy and consistency. Communicate proactively and follow through on commitments in a fast-paced environment.
• Communication & Relationship Building: Build trust through clear, professional, and adaptable communication with customers and internal teams. Navigate challenging situations with empathy, confidence, and professionalism.
• Adaptability & Continuous Improvement: Adapt quickly to changing priorities while learning new systems, processes, and products. Identify opportunities for improvement and balance customer advocacy with operational efficiency.

What We Value in This Role

• Naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.
• Strong communication and relationship-building skills with customers and internal teams.
• Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.
• Curiosity, adaptability, and a continuous improvement mindset.
• Commitment to high-quality work, accountability, and alignment with Clickstop’s Core Values.

What Clickstop Provides

• Comprehensive training program.
• 4–6 weeks of learning about the company, products, processes, and people (onsite requirement during this initial training period for optimal results).
• Continued support as you build confidence and grow your impact.
• A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.).
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Meaningful collaboration opportunities across highly dynamic Clickstop teams.
• Recognition for personal, team, and company accomplishments.
• Competitive compensation and a highly valued full-time benefits package:
• Health Insurance ($0 Premium option), Dental & Vision Insurance
• Paid Holidays, Wellness, Volunteer, and Birthday PTO
• Life and Disability Insurance
• 401K Match
• ESOP – After one full year of service and minimum hour requirement is met

Work Schedule

This role is Hybrid with weekly onsite requirements in Urbana, IA. For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.

Qualifications

• Must be authorized to work in the United States.

Benefits

• Employment is contingent upon the completion of a satisfactory background check.

Equal Opportunity Employer

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