Pharmacy Customer Service Associate

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members.

Operations

• Registers sales on assigned cash register, provides courteous, friendly, fast, and efficient checkout service.
• Provides recommendations for items for sale and assists customers in locating products.
• Ensures counters and shelves are clean and well merchandised, takes inventory, and maintains records.
• Processes voids, returns, rain checks, refunds, and exchanges as needed.
• Assists pharmacists in scheduling and maintaining work flow.
• Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.