Pharmacy Customer Care Representative Onsite
About the Role
SynergenX Health is looking for warm, compassionate, and energetic Full-Time Inbound Pharmacy Customer Care Representatives to join our growing team. In this role, you'll be more than just answering phones. You'll be a trusted voice for our patients—helping them navigate questions, schedule appointments, and feel supported throughout their healthcare journey. Our work focuses on weight loss and clinical care, giving you the opportunity to have meaningful conversations with patients and make a real difference in their experience.
Why You'll Love Working With Us
- Make an Impact: Every conversation is an opportunity to help someone feel heard, supported, and cared for. You'll play an important role in helping patients move forward on their health and wellness journey.
- Great Pay & Benefits: $19.50/hour plus a comprehensive benefits package designed to support you both personally and professionally.
- Grow Your Career: We're committed to developing our people. As you gain experience, you'll have opportunities to learn, grow, and advance within the organization.
- A Team That Has Your Back: You'll be surrounded by a collaborative team that understands the importance of supporting one another and providing patients with an exceptional experience.
- Paid Training: Two weeks of paid, on-site training means you'll receive the tools, knowledge, and support you need to feel confident in your role.
Responsibilities
You'll be one of the first people our patients connect with, so your voice, attitude, and willingness to help matter. Your day will include:
- Answering incoming patient calls and messages promptly, professionally, and with genuine care
- Listening to patients, understanding their needs, and helping guide them to the right solution
- Scheduling patient appointments accurately in our EHR system
- Handling questions, concerns, and complaints with patience, professionalism, and good judgment
- Routing calls and requests to the appropriate team members when needed
- Documenting patient communications accurately in our CRM platform
- Helping patients have a smooth and positive experience with our services
- Supporting administrative tasks and jumping in to help the team when needed
- Maintaining professionalism and confidentiality while handling sensitive patient information
Qualifications
You don't have to have every answer—you just need to care enough to find the answer. We're looking for people who genuinely enjoy helping others, communicate with confidence and empathy, and understand that sometimes the smallest interaction can make a big difference in someone's day.
You could be a great fit if you are:
- A high school graduate or have a GED
- Experienced in a high-volume call center environment (1+ year preferred)
- Experienced using CRM or EHR software (1+ year preferred)
- An excellent communicator who knows how to listen as well as speak
- Comfortable handling multiple conversations, tasks, and priorities
- Detail-oriented and able to accurately document information
- Professional, dependable, positive, and solutions-oriented
- Someone who stays calm and compassionate—even when a patient is frustrated
- A team player who enjoys working in a collaborative environment
- Able to successfully pass a routine criminal background check
Schedule
Monday–Friday | 11:00 AM–8:00 PM
Training: Two weeks of paid, on-site training
Enjoy a consistent Monday–Friday schedule while building valuable experience in healthcare and patient care.
Compensation & Benefits
$19.50 per hour
In addition to competitive pay, you'll receive:
- Medical, Dental & Vision Insurance
- Short-Term & Long-Term Disability
- $50,000 Life Insurance Policy
- 401(k) with up to 5% company match
- Paid Time Off, with annual increases
- 6 Paid Holidays
- Tuition Reimbursement after 6 months of full-time employment
- Employee Service Discounts for you + one
- Two weeks of paid on-site training
- Professional development and career advancement opportunities