Pharmacy Advisor, Representative-1

Job Summary

The role of Pharmacy Advisor, Representative I on the Pharmacy Advisor team, a specially developed, clinical program for CVS Caremark, is to provide support to members and/or prescribers, and Pharmacists assisting members and/or prescribers, regarding the disease state(s) supported by the program.

Primary Job Duties & Responsibilities

• Provides assistance and support to patients in clinical settings, helping them understand their treatment plans, answering their questions, and addressing any concerns they may have.
• Helps coordinate patient appointments, ensuring that they are properly scheduled and managing any necessary follow-up appointments.
• Maintains accurate and up-to-date documentation and patient records, maintaining compliance with the company's regulatory, safety, quality, and confidentiality protocols and standards.
• Enters information into electronic health records (EHRs), updating patient files, and ensuring data confidentiality.
• Communicates with healthcare providers such as doctors, nurses, and other medical staff to share information, coordinate care, and assist with patient referrals.
• Escalates issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately.

Required Qualifications

• 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
• Effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Computer experience is required with proficiency in Microsoft Outlook, Word, and Excel.
• Basic alpha number data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills are required with attention to detail and quality essential.

Preferred Qualifications

• Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
• Ability to work with people in a team environment while meeting individual performance goals.
• Must be able to read and interpret policies, procedures, and instructions.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Education

A high school diploma or equivalent is required.

Pay Range

The typical pay range for this role is $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Additional Information

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.