Patient Assistance Representative

Contentnea Health is a Community Health Center providing comprehensive medical, dental, and behavioral health services for members of our communities in Greene, Pitt, and Pamlico counties in eastern North Carolina.

About the role

Provides support to patients and helps them navigate the health services offered.

Responsibilities

• Serves as the primary contact for patients seeking health care services
• Responds to incoming calls following customer service guidelines established by the organization
• Documents all interactions and maintains accurate and detailed patient records
• Creates patient health record
• Verifies and updates patient demographics in Practice Management System
• Identifies and resolves or escalates patient concerns to the appropriate department or supervisor
• Schedules, reschedules, or cancels appointments by following schedule templates
• Confirms appointments by reaching out to patients or by using appointment reminder software
• Supports patient care by identifying patient needs
• Navigates patient’s account to offer information or support decision making
• Directs phone calls to the appropriate person
• Accesses and responds to patient messages in the appointment reminder platform
• Adheres to established guidelines for patient assistance
• Fosters interdepartmental communication by utilizing the appropriate communication tools consistently

Requirements

• Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program
• Possesses specific knowledge of scheduling and registration processes and practices