Patient Support Representative
HCA Healthcare · Nashville, TN · 1 mo ago
On-siteAdministrativeFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate, navigation, EEO, etc. Also remove duplicated lines. Must preserve all substantive info.
Let's parse the posting.
Content:
- "This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)." This is location requirement.
- "Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Support Representative with Parallon you can be a part of an organization that is devoted to giving back!" This is about organization.
- "Job Summary And Qualifications As a Bilingual Medicaid Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments. The Bilingual Medicaid Patient Support Representative is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas."
- "What you will do in this role:" then list bullet points (though not bullet in text). We'll treat as list.
List items:
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
- Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment.
- Ensures appropriate signatures are obtained on all necessary forms.
- Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.
- Complete and file applications.
- Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.
- Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately.
- Document progress notes to the patient’s file and the hospital computer system.
- Participates in ongoing, comprehensive training programs as required.
- Follows policies and procedures to contribute to the efficiency of the office.
- Covers and assists with other office functions as requested.
- Will be required to make field visits as necessary.
- "Qualifications you will need:" then list:
- Previous experience with government programs such as Disability or Medicaid/Medicare preferred
- Minimum one-year related experience required, preferably in healthcare.
- Relevant education may substitute experience requirement.
- Work from home roles require employees to have or obtain high speed internet, 25 MB download and 15MB upload.
- Bilingual skills are required.
- "Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:" then list:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
- Learn More About Employee Benefits (maybe a link, but we can drop as it's instruction)
- Note: Eligibility for benefits may vary by location.
- Then description of Parallon services etc. Might be considered "About the role" or "About the company". We can include an "About the role" or "About the company" section.
- "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder (quote). Could be included as a note but maybe not needed.
- "Be a part of an organization that invests in you! We are reviewing applications for our Patient Support Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!" This is application instruction; we should remove application instructions.
- "We are an equal opportunity employer..." EEO boilerplate; remove.
Thus we need sections: maybe "About the role" (summary), "Responsibilities", "Qualifications", "Benefits". Possibly also "Location" or "Work Arrangement". But we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map.
- About the role: include job summary and organization description.
- Responsibilities: the list of duties.
- Qualifications: the qualifications list.
- Benefits: benefits list.
- Possibly "Requirements" could be used for location and internet requirement? But we already have qualifications includes internet requirement. Could treat "Requirements" as separate for location and work-from-home requirement. However we have "Qualifications" already includes experience, education, bilingual, internet. Could also have "Requirements" for location (within 60 miles of hospital). Might be better to put location under "About the role" or a separate "Requirements". Since we have a heading "Requirements" available, we can use it for location and maybe work-from-home requirement. But we already have internet requirement in qualifications; we could move it to Requirements. However we must not duplicate. Let's decide: Use "Requirements" for location and work-from-home (internet). Use "Qualifications" for experience, education, bilingual.
But the posting says "Work from home roles require employees to have or obtain high speed internet, 25 MB download and 15MB upload." That's a requirement. So we can put that under Requirements.
Also location requirement: within 60 miles of HCA Healthcare Hospital in listed states. That's also a requirement.
Thus:
- About the role: summary (job summary, organization giving back, Parallon description maybe). Could also include description of Parallon services (the later paragraph). Might be considered "About the role" or "About the company". We'll include a brief paragraph about the role and organization.
- Responsibilities: list of duties.
- Requirements: location (within 60 miles of HCA Healthcare Hospital in states list) and internet requirement.
- Qualifications: experience with government programs, 1 year related experience, education may substitute, bilingual skills.
- Benefits: list of benefits.
We should not include Pay or Schedule as not provided.
We must not include filler like "commensurate with experience". Not present.
We must not include boilerplate like EEO, application instructions, etc.
We must preserve all substantive info. Let's ensure we capture all details.
Let's extract each piece.
About the role:
- "This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)." This is location but we moving to Requirements.
- "Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Support Representative with Parallon you can be a part of an organization that is devoted to giving back!" This is about organization giving back.
- "Job Summary And Qualifications As a Bilingual Medicaid Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments. The Bilingual Medicaid Patient Support Representative is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas." This is summary.
- Also later: "Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses." This is company info; could be part of About the role.
- Quote: "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder. Could be included as a note but maybe not essential; but it's substantive? It's a quote; we could include under About the role as a note.
We'll include About the role paragraph(s) covering summary, organization giving back, Parallon services, HCA ethics, charitable spend.
Now Responsibilities: list as above.
Requirements:
- Location: within 60 miles of an HCA Healthcare Hospital in states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA.
- Work from home: need high speed internet, 25 MB download and 15 MB upload.
Qualifications:
- Previous experience with government programs such as Disability or Medicaid/Medicare preferred
- Minimum one-year related experience required, preferably in healthcare.
- Relevant education may substitute experience requirement.
- Bilingual skills are required.
Benefits:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
- Note: Eligibility for benefits may vary by location. (We can include as a sentence within Benefits section.)
We should not include "Learn More About Employee Benefits" as it's a link/instruction.
Now produce HTML.
Structure:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate, navigation, EEO, etc. Also remove duplicated lines. Must preserve all substantive info.
Let's parse the posting.
Content:
- "This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)." This is location requirement.
- "Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Support Representative with Parallon you can be a part of an organization that is devoted to giving back!" This is about organization.
- "Job Summary And Qualifications As a Bilingual Medicaid Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments. The Bilingual Medicaid Patient Support Representative is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas."
- "What you will do in this role:" then list bullet points (though not bullet in text). We'll treat as list.
List items:
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
- Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment.
- Ensures appropriate signatures are obtained on all necessary forms.
- Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.
- Complete and file applications.
- Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.
- Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately.
- Document progress notes to the patient’s file and the hospital computer system.
- Participates in ongoing, comprehensive training programs as required.
- Follows policies and procedures to contribute to the efficiency of the office.
- Covers and assists with other office functions as requested.
- Will be required to make field visits as necessary.
- "Qualifications you will need:" then list:
- Previous experience with government programs such as Disability or Medicaid/Medicare preferred
- Minimum one-year related experience required, preferably in healthcare.
- Relevant education may substitute experience requirement.
- Work from home roles require employees to have or obtain high speed internet, 25 MB download and 15MB upload.
- Bilingual skills are required.
- "Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:" then list:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
- Learn More About Employee Benefits (maybe a link, but we can drop as it's instruction)
- Note: Eligibility for benefits may vary by location.
- Then description of Parallon services etc. Might be considered "About the role" or "About the company". We can include an "About the role" or "About the company" section.
- "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder (quote). Could be included as a note but maybe not needed.
- "Be a part of an organization that invests in you! We are reviewing applications for our Patient Support Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!" This is application instruction; we should remove application instructions.
- "We are an equal opportunity employer..." EEO boilerplate; remove.
Thus we need sections: maybe "About the role" (summary), "Responsibilities", "Qualifications", "Benefits". Possibly also "Location" or "Work Arrangement". But we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map.
- About the role: include job summary and organization description.
- Responsibilities: the list of duties.
- Qualifications: the qualifications list.
- Benefits: benefits list.
- Possibly "Requirements" could be used for location and internet requirement? But we already have qualifications includes internet requirement. Could treat "Requirements" as separate for location and work-from-home requirement. However we have "Qualifications" already includes experience, education, bilingual, internet. Could also have "Requirements" for location (within 60 miles of hospital). Might be better to put location under "About the role" or a separate "Requirements". Since we have a heading "Requirements" available, we can use it for location and maybe work-from-home requirement. But we already have internet requirement in qualifications; we could move it to Requirements. However we must not duplicate. Let's decide: Use "Requirements" for location and work-from-home (internet). Use "Qualifications" for experience, education, bilingual.
But the posting says "Work from home roles require employees to have or obtain high speed internet, 25 MB download and 15MB upload." That's a requirement. So we can put that under Requirements.
Also location requirement: within 60 miles of HCA Healthcare Hospital in listed states. That's also a requirement.
Thus:
- About the role: summary (job summary, organization giving back, Parallon description maybe). Could also include description of Parallon services (the later paragraph). Might be considered "About the role" or "About the company". We'll include a brief paragraph about the role and organization.
- Responsibilities: list of duties.
- Requirements: location (within 60 miles of HCA Healthcare Hospital in states list) and internet requirement.
- Qualifications: experience with government programs, 1 year related experience, education may substitute, bilingual skills.
- Benefits: list of benefits.
We should not include Pay or Schedule as not provided.
We must not include filler like "commensurate with experience". Not present.
We must not include boilerplate like EEO, application instructions, etc.
We must preserve all substantive info. Let's ensure we capture all details.
Let's extract each piece.
About the role:
- "This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)." This is location but we moving to Requirements.
- "Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Support Representative with Parallon you can be a part of an organization that is devoted to giving back!" This is about organization giving back.
- "Job Summary And Qualifications As a Bilingual Medicaid Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments. The Bilingual Medicaid Patient Support Representative is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas." This is summary.
- Also later: "Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses." This is company info; could be part of About the role.
- Quote: "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder. Could be included as a note but maybe not essential; but it's substantive? It's a quote; we could include under About the role as a note.
We'll include About the role paragraph(s) covering summary, organization giving back, Parallon services, HCA ethics, charitable spend.
Now Responsibilities: list as above.
Requirements:
- Location: within 60 miles of an HCA Healthcare Hospital in states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA.
- Work from home: need high speed internet, 25 MB download and 15 MB upload.
Qualifications:
- Previous experience with government programs such as Disability or Medicaid/Medicare preferred
- Minimum one-year related experience required, preferably in healthcare.
- Relevant education may substitute experience requirement.
- Bilingual skills are required.
Benefits:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
- Note: Eligibility for benefits may vary by location. (We can include as a sentence within Benefits section.)
We should not include "Learn More About Employee Benefits" as it's a link/instruction.
Now produce HTML.
Structure:
About the role
... paragraphs ...
Responsibilities
- ... ...
Requirements
- Within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
- High-speed internet connection with at least 25 Mbps download and 15 Mbps upload required for remote work.
Qualifications
- Previous experience